Customer Service Advisor

Peterson; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading procurement consultancy in Aberdeen is seeking a Customer Service Advisor to support buying teams and ensure service delivery. The role involves processing customer orders, managing supplier relations, and maintaining product catalogues. Ideal candidates should have strong attention to detail, customer service experience, and proficiency in Microsoft packages. Graduates and school leavers encouraged to apply, with opportunities for career growth.

Qualifications

• Experienced in a busy office environment with the ability to meet demanding targets.
• Demonstrated good customer service experience.
• Proficient in using Microsoft packages.

Responsibilities

• Answer telephones and process customer orders.
• Place purchase orders with suppliers and expedite orders daily.
• Maintain ePro, build catalogues, and create logins for new users.

Skills

Attention to detail

Customer service

Microsoft packages

Education

Graduate or school leaver

Job description

A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration and ensure that we meet service delivery and deadlines are met.

Responsibilities

The role will involve answering the telephones, processing customer orders and placing purchase orders with suppliers; expediting orders on a daily basis and producing reports as requested. The successful candidate will also be responsible for maintaining ePro, which includes building catalogues with product details and creating logins for new users.

Qualifications

Candidates should be capable of working in a busy office environment with the ability to meet demanding targets within tight deadlines. Therefore the candidate must have good attention to detail to ensure accuracy at all times. They should also be able to demonstrate good customer service and have experience of working with Microsoft packages.

Career Path

This role would be open to graduates or school leavers who are looking to start their career in an office environment. The role builds a good foundation for employees to progress within the company.

Company Overview

80:20 Procurement Services Limited is a consultancy and supply & distribution company. It has developed a unique business model that delivers added value for clients in a market where customer service is critical. With over 70 years of experience in strategic procurement and supply chain management, 80:20 understands market requirements and is a leader in innovative supply solutions.