Customer Service Representative

Abbott Laboratories; Witney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare leader in Witney is seeking a Customer Service Representative to ensure seamless order processing and exceptional customer support. The ideal candidate will possess strong organizational skills and prior experience in customer service or sales advisory roles. This position offers competitive salaries and a comprehensive benefits package, contributing to a dynamic healthcare environment that values customer excellence.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Flexible benefits scheme

Qualifications

• Minimum GSCE standard; A-levels preferred.
• Prior experience in customer service or sales advisory roles is ideal.

Responsibilities

• Receive and process all hospital orders within daily deadlines.
• Handle customer complaints and organize return shipments.
• Follow up on pricing discrepancies with Tender, Sales, and Division Managers.

Skills

Excellent written and verbal communication skills

Strong organisational ability

Customer-focused mindset

Ability to thrive in a deadline-driven environment

Team player with strong interpersonal skills

Education

GSCE standard; A-levels preferred

Tools

Microsoft Office

SAP experience

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders.

About the Role

We are seeking a Customer Service Representative to join our dynamic team. This role is critical in ensuring seamless order processing, exceptional customer support, and compliance with internal procedures. You will act as the primary point of contact for hospitals and internal stakeholders, ensuring accuracy, efficiency, and a positive customer experience in a fast‑paced, deadline‑driven environment.

This role will be an Office Based in our lovely Solihull office.

What You’ll Do

• Order Management:
  • Receive and process all hospital orders within daily deadlines.
  • Create and manage sales orders and invoices accurately and promptly.
  • Monitor queues for automation opportunities and backorder follow‑ups.
• Customer Support & Issue Resolution:
  • Handle customer complaints, investigate issues, and organize return shipments.
  • Issue credit notes for returns and complaints within procedural deadlines.
  • Manage a busy mailbox for queries and orders, ensuring timely responses.
• Pricing & Documentation:
  • Follow up on pricing discrepancies with Tender, Sales, and Division Managers.
  • Produce relevant documentation including packing lists, invoices, and credit notes.
• Logistics & Coordination:
  • Liaise with approved logistics partners for pickups, deliveries and emergency requests.
  • Investigate courier claims and maintain regular communication for smooth operations.
• Compliance & Reporting:
  • Support Product Event Reporting (PER) and collaborate with Territory Managers.
  • Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams.
  • Maintain master data (customers, materials) and adhere to company policies including the Code of Business Conduct.

What You’ll Need

• Education & Experience:
  • Minimum GSCE standard; A‑levels preferred.
  • Prior experience in customer service or sales advisory roles is ideal (medical sector experience is a plus).
• Skills & Competencies:
  • Excellent written and verbal communication skills.
  • Strong organisational ability and attention to detail.
  • Customer‑focused mindset with a positive attitude under pressure.
  • Ability to thrive in a deadline‑driven environment.
  • Team player with strong interpersonal skills for internal and external contacts.
• Technical Knowledge:
  • Proficiency in Microsoft Office.
  • SAP experience is highly desirable.

Why Join Us?

• Be part of a collaborative team that values customer excellence and operational precision.
• Opportunity to work in a dynamic healthcare environment with meaningful impact.
• Continuous learning and development opportunities.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.