Customer Service Advisor - 9 Month FTC

Carlsberg; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading beverage supplier in the UK is seeking a Customer Service Advisor in Wolverhampton. This role involves delivering exceptional customer support through various communication channels. The ideal candidate will possess strong communication skills and is passionate about high-quality customer service. Join a dynamic team and make a real impact in a newly formed organization that values innovation and customer focus.

Benefits

Product allowance – alcoholic & non alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Generous holiday allowance

Access to high street discounts

Qualifications

• Recent experience in a call centre or customer-facing environment preferred.
• Self-starter with the ability to work independently.
• Passionate about delivering high-quality customer service.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers via calls, chats, and emails.
• Follow company procedures for customer responses.
• Promote digital applications to customers.
• Manage multiple customer situations effectively.

Skills

Strong communication skills

Problem-solving

Ability to manage time effectively

Experience in call centre or customer-facing environment

Administration and IT skills

Tools

MS Office

Job description

Job Title: Customer Service Advisor

Location: Wolverhampton

Job Length: 9 Month FTC– Full Time

Competitive Salary with extensive benefits

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

If you are interested in joining our journey, we are now recruiting for aCustomer Service Advisor. Reporting to theCustomer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Interested in finding out more? Apply today and a member of the recruitment team will be in touch!

Application Process

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.