Customer Service Manager jobs in United Kingdom

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Property Service Manager - PKC13235

£71,102 - £76,602

Pullar House, Perth

Perth and Kinross is one of the most scenic and diverse local authority areas which spans some of the most remote and spectacular Highland landscapes anywhere in Scotland, with many villages and towns across the region and Perth City at its heart.

We are looking for an exceptional experienced Service Manager to lead and manage the delivery of our Capital Projects as part of our Property Services division (excluding housing).

You will have sound knowledge and experience of Property Services, procurement and cost management to ensure the effective delivery of a wide and varied range of Capital Projects.

You will demonstrate a pro-active approach to ensure the best use of resources at all times, be aware and take advantage of opportunities available to support and continually improve the service.

You will deliver on all relevant areas of Property Services and work closely with the Property Services Management Team to embrace a joined-up approach to delivering on the Council’s aims and objectives and the continual improvement and transformation of Property Services within Perth & Kinross Council.

This is a vital role where you will be responsible for the leadership, professional direction and effective management of all Projects teams for delivering Projects across our non-domestic Property Estate.

Working with us is more than just a job. It’s being part of an organisation which puts people at the heart of all we do, providing opportunities to make a real difference to those who live, work, learn, and do business here by contributing to our vision of a Perth and Kinross where everyone can live life well, free from poverty and inequality.

This position is politically restricted under the Local Government Officers (Political Restrictions) Amendment Regulations 1998 (as amended). This means that you are prevented from taking part in certain political activities.

You will be experienced in the development and implementation of alternative ‘best value’ procurement models for the delivery of services aligned to the Project Delivery function.

You will be experienced in Project Delivery and be able to demonstrate your ability to successfully deliver new build, refurbishment and demolition Projects of various levels of complexity.

You will demonstrate your experience of leading and managing Projects within the Property estate to address immediate priorities to deliver positive outcomes aligned to the Councils Corporate objectives.

You will evidence sound knowledge and experience of working with multi-disciplinary teams as part of an efficient and effective delivery model.

Successful delivery of our Capital programme requires close interaction across all Property teams and often working under pressure to deliver positive outcomes. You will be required to demonstrate your ability to work under pressure to ensure delivery of priority services.

An integral part of delivering services successfully as part of the Project Delivery function is the efficient and effective use of our Property Management System. Experience and knowledge of such Systems are essential as part of this role.

You will be degree qualified or hold an equivalent qualification in relevant subject area and will be able to demonstrate your experience of leading and managing services and multi-disciplinary teams.

You will be passionate, ambitious, collaborative and resilient, with a track record of delivering results. You will be experienced in achieving excellent customer services, and be able to demonstrate your approach towards managing a wide range of Capital Projects.

You will be able to demonstrate you can align to our values of ambition, compassion and integrity.

You must have a valid driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

We would love to hear from you and would encourage you to get in touch with John Beveridge on 01738 475873 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.