Customer Care Assistant

4th & Reckless; Altrincham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A fashion retail company in Altrincham is seeking a passionate Customer Care Assistant to enhance the customer experience. Responsibilities include managing customer inquiries, coordinating order-related issues, and collaborating with internal teams. Ideal candidates will have previous customer service experience and exceptional communication skills. Great benefits include flexible hours and a generous staff discount.

Benefits

Birthday day off

25-day holiday

Flexible hours

40% off staff discount

Free Parking

Qualifications

• Previous experience in a customer service or eCommerce support role.
• Exceptional written and verbal communication skills.
• Highly organised with great attention to detail.

Responsibilities

• Deliver exceptional customer support across email, live chat, and social media.
• Manage order queries, exchanges, and returns as per company policies.
• Track and resolve delivery issues promptly.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Teamwork

Education

Educational background in Fashion, Business, Marketing

Tools

Shopify

Zendesk

Gorgias

Job description

We’re looking for a Customer Care Assistant who’s passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer. You’ll be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they’re reaching out about an order, returns, or styling advice.

You’ll work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand’s high standards and ensure a seamless customer journey from start to finish.

Your Mission:

• Deliver exceptional customer support across email, live chat, and social media
• Manage order queries, exchanges, and returns in line with company policies
• Track and resolve delivery issues promptly and professionally
• Maintain detailed and accurate customer records using internal systems
• Collaborate with internal teams to communicate customer feedback and improve the overall experience
• Uphold 4th & Reckless’ tone of voice and brand values in every interaction
• Identify opportunities to go above and beyond — turning issues into positive brand moments

Qualifications:

• Previous experience in a customer service or eCommerce support role (fashion experience is a plus!).
• Educational background within Fashion, Business, Marketing or related background is beneficial but not essential
• Exceptional written and verbal communication skills
• Strong problem-solving abilities with a calm and empathetic approach
• Highly organised with great attention to detail, accuracy and proactive nature
• Demonstrates a genuine passion and enthusiasm for the brand
• Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)
• Team player with a collaborative and positive, “can-do” attitude
• Willingness to go above and beyond for customers and colleagues

Benefits:

• Birthday day off
• 25-day holiday
• Flexible hours
• Vibrant team
• 40% off staff discount
• Team socials
• Free Parking
• Competitions
• Hybrid working - 4 days in the Altrincham office