Office Host Supervisor

Portico; Southend-on-Sea; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading service partner in the UK is seeking an Office Host Supervisor to oversee a customer service team across several offices. This operational role involves managing a team while also being hands-on in delivering exceptional service. Ideal candidates will have experience in managing large customer service teams and should be proactive with excellent time management skills. Attractive benefits are included.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Employee discounts and benefits platform

Qualifications

• Previous experience managing a large team in a customer service environment is essential.
• Comfortable with regular travel and impeccable time management skills.
• Must be proactive with a can-do attitude.

Responsibilities

• Oversee a team of 4 and ensure high levels of customer care.
• Inspire and motivate your team to deliver exceptional service.
• Be hands-on in the offices while managing the team.

Skills

Managing a large team

Customer service

Time management

Proactive attitude

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are lucky to be the chosen service partner for providing front of house services at the offices of one of the world’s most famous banking institutions, and we are looking for an Office Host Supervisor (Colleague Support Supervisor) to oversee our team of 4 based in the banks Westcliff-on-sea, Chatham and Norwich offices.

The role of Colleague Support Supervisor is to ensure that the team is managed to provide the highest level of customer care and personal service to all stakeholders in the clients' business.

This is an operational role, so in addition to inspiring and motivating your team to deliver exceptional service across the offices, you will also be hands on in the offices yourself.

The role will be primarily based in Westcliff-on-sea, but monthly travel to the Chatham and Norwich offices will be required. Travel costs will be covered.

Shifts: 40 hours per week, with 8-hour shift between the hours of 7am and 3:30pm, Mon-Fri

Salary: £33,915 per annum

Qualifications

Previous experience of managing a large team within a customer service environment is essential.

The successful candidate must be comfortable with regular travel and have impeccable time management skills.

They will be proactive with a can‑do attitude, and the ability to prioritise their workload.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24‑hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people