Customer Service Manager jobs in United States

As the Building & Technical Services Manager, you'll be responsible for ensuring that our campus facilities and technical services are maintained to a high standard, providing a safe and welcoming environment for our students and staff. You will lead a dedicated team, working to enhance the student experience through effective management of campus premises, equipment, and health and safety standards.

• Develop and implement a Campus Estates Strategy in collaboration with the Campus Dean, including management of Opex and Capex projects.
• Lead and manage the Building and Technical Services team, ensuring resources are deployed effectively to support the student experience.
• Oversee the setup, maintenance, and safety of campus buildings, rooms, and equipment.
• Ensure accessibility of facilities and technical services for all staff, students, and visitors, collaborating with relevant departments to meet individual needs.
• Manage health and safety compliance, ensuring the campus adheres to all policies, protocols, and legal requirements.
• Oversee building security, opening, and closing procedures, as well as liaising with external contractors for services like cleaning and maintenance.
• Manage preventative maintenance schedules, ensuring campus facilities and equipment are in optimal condition.
• Provide technical support for external events and ensure internal systems, such as equipment management and health and safety records, are maintained.

• Proven experience managing physical premises and technical services, ideally within a higher education setting.
• Comprehensive knowledge of health and safety legislation and regulations, with a willingness to obtain a NEBOSH qualification if not already held.
• Strong leadership skills with experience managing a diverse team.
• Highly organised with the ability to juggle multiple priorities and projects.
• Flexibility and adaptability to meet the dynamic needs of a campus environment.
• Excellent interpersonal skills with the ability to build positive relationships with a wide range of stakeholders.
• Proficiency in IT, with the ability to manage internal systems and databases effectively.

We encourage early applications as the advert may close sooner than the stated deadline if we receive a high volume of interest. You may also be invited to interview ahead of the closing date.

For the full job description please click here.

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.