Customer Service Manager jobs in United Kingdom

Director, Infrastructure Services

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Director, Infrastructure Services to join our Production Services team. This role is located in Manchester, UK and will be working in a hybrid capacity.

In this role, you’ll make an impact in the following ways:

• Collaborate with multiple teams responsible for delivery of infrastructure services that include ITSM, major incident management, process improvement, system integration and implementation, and technology resiliency activities.
• Oversee the requirements, planning, organizing, and implementation of enterprise-wide technology applications, infrastructure, and/or services.
• Ensure appropriate staffing and organizational structures are in place for assigned groups.
• Participate in defining Production Services strategy.
• Maintain senior-level business and operations relationships to ensure business needs are addressed.
• Guide strategic projects consistent with long-range Production Services plans.
• Partner with appropriate parties to improve efficiency, effectiveness, productivity, and/or control.
• Support and develop team members to maximize their collective contributions.
• Foster a collaborative environment that encourages professional growth and development.
• Contribute to the achievement of related teams' objectives.
• People Leadership requirement: Guide and support teams to maximize their collective contributions, encourage professional growth, and foster a collaborative environment.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
• Experience in the securities or financial services industry is a plus.
• Experience in managing global, medium, or large-sized teams of direct and indirect reporting Production Services ICs and Managers.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.