Customer Service Manager jobs in United Kingdom

Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data.

About Us

Ascent is a digital transformation business dedicated to helping customers solve problems, elevate their operations, and improve existing processes. Our mission is to connect data, software, and purpose to create extraordinary outcomes. We specialise in software development, analytics, data science, IoT solutions, machine learning, DevOps optimisation, and application modernisation.

We collaborate with clients across various industries, including smart home devices, space exploration, finance, and logistics. At Ascent, we value sharp minds and foster a collaborative environment. Join us to enhance collaboration and create a positive atmosphere

About the Role

As a Client Services Manager, you have a pivotal role in the growth and expansion of Ascent. You will be the owner of customer relationships and be responsible for both revenue growth and customer satisfaction.

As a result, you will need to be able to:

Create, manage, and own client account plans, actively progressing actions and activities to achieve planned growth

• Develop and grow a healthy portfolio of clients
• Manage and proactively review account revenue forecasts and expectations

Shaping & progressing opportunities

• Develop and nurture relationships in the account to understand and identify opportunities where we can help
• Bring in relevant Ascent experts to the account to develop, shape and progress conversations on opportunities
• Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts
• Support scent delivery people to enable them to confidently engage customers in growth and expansion conversations
• Work closely with our pre-sales teams to support new business activities and ensure that opportunities are recognised and shaped
• Construct the right commercial deals reflecting the nature of the opportunity (size, scale, importance, etc)
• Creation and sign-off of statements of work and contracts
• Lead on scheduling, and ensure prompt invoicing and collections
• Develop a long-term strategic vision for your clients and use your creativity to push/trial innovative ideas

To do that, you must bring the following:

• Experience in growing, developing, and running large-scale accounts
• Practical knowledge of how to deliver large-scale digital projects and services
• Proven experience in identifying, shaping, and closing deals of £2-4m for professional services and working with client stakeholders up to board level
• Strong experience working in a digital and tech environment, ideally within a consulting business
• Strong business awareness and high commercial acumen, and motivation
• A track record of building outstanding relationships with clients at the senior (key buyer) level, including C-suite
• A demonstrable background in professional services, in a similar role

Working at Ascent

At Ascent we promote a healthy work-life balance by offering flexibility where you work. We also promote well-being and provide access to Well Being Coaches.

Your development and learning will be taken seriously, and we'll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

If you have any questions contact our Talent Acquisition team on ta.admin@ascent.io.

For more details about life at Ascent, check out our Life Page here .

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