Service Manager - SC Cleared

LA International Computer Consultants Ltd; Corsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An IT consulting firm in the UK is seeking Service Managers to oversee cloud service delivery. The role includes responsibilities such as managing service availability and performance, maintaining the service catalogue, and ensuring compliance with ITIL standards. Successful candidates must hold or have previously held high-level security clearance, and be onsite in Corsham three days a week. This contract, starting in January, is for 6 months inside IR35.

Qualifications

• Experience managing service delivery of cloud services.
• Ability to engage with first line Service Desk for platform functionality.
• Knowledge of ITIL standards for Change, Incident and Problem Management.

Responsibilities

• Manage service delivery of cloud services ensuring performance and availability.
• Ensure service standards are met and maintain service catalogue.
• Implement a programme of continual service improvement.

Skills

Service management across platforms

Customer engagement

ITIL standards processes

Cloud services knowledge

Technical support handling

Job description

Service Manager – SC Cleared

Our client is looking for two service managers to manage the service delivery of cloud services.

Responsibilities

• Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
• All service and support functions remain responsive to customer needs.
• The service catalogue and wider IT service operations knowledge library is maintained.
• Engagement with first line Service Desk when required to support platform functionality and availability.
• Adequate reporting and service standards are met for their specific service.
• All technical change is communicated and managed, with appropriate governance.
• A programme of continual service improvement is put in place across the wider service delivery function.
• Carry out processes to ITIL standards including Change, Incident and Problem Management.
• Interactions with customers, at pace to ensure services are appropriately managed within SLA's/SLE's.
• Responsible for handling second and third line technical support calls for a variety of departmental IT application and services across sites, including Cloud services and application.

Qualifications and Requirements

The contract is for 6 months inside IR35 and is due to start in January. There is a requirement to be onsite in Corsham three days per week.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

To be considered for the position please forward your CV.