Senior Services Manager

COMPUTACENTER LIMITED; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider in the UK is looking for a Senior Service Manager to oversee all services for their Professional Services customers. You will lead a virtual customer team, manage stakeholder relationships, and collaborate with the Sales team to drive growth. This role requires strategic oversight and a focus on customer outcomes. Strong leadership and effective communication are essential for success in this position.

Responsibilities

• Accountable for all Services delivered to customers.
• Provide leadership and management of the virtual customer team.
• Cultivate key stakeholder relationships with customers.

Job description

Life on the team

As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers.

You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.

You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.

Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customers objectives and challenges, and how to convert these into opportunities for Computacenter.

Where the Role Fits

• Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required;

Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line wit...