Coffee Service Manager

Marble Talent Group Ltd; Leeds; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading recruitment company is seeking a Coffee Service Manager to lead and motivate a team of engineers across the North of England and Scotland. The role offers competitive salary and autonomy in shaping the service function, ensuring high standards in customer service and operations. The ideal candidate will have proven leadership experience in a service environment and excellent organizational, communication, and problem-solving skills. This is an exciting opportunity within a growing business.

Benefits

Competitive salary

Leadership role

Opportunity for autonomy

Qualifications

• Proven leadership and people management experience in a service or engineering environment.
• Confident in managing a large, geographically dispersed team.
• Strong understanding of service delivery standards.

Responsibilities

• Lead, manage and motivate a team of approximately 25 service engineers.
• Oversee day‑to‑day service operations across the North of England and Scotland.
• Ensure high standards of customer service, response times and technical performance.
• Manage workloads, scheduling, performance reviews and ongoing training.
• Drive operational efficiency and continuous improvement.

Skills

Leadership and people management

Excellent communication skills

Organisational skills

Problem-solving skills

Customer focus

Job description

Coffee Service Manager

Salary: £45,000 - £50,000

Location: West Yorkshire

Region Covered: North of England & Scotland

Key Responsibilities

• Lead, manage and motivate a team of approximately 25 service engineers
• Oversee day‑to‑day service operations across the North of England and Scotland
• Ensure high standards of customer service, response times and technical performance
• Manage workloads, scheduling, performance reviews and ongoing training
• Drive operational efficiency, compliance and continuous improvement
• Act as a key point of contact between engineers, customers and senior management

About You

• Proven leadership and people management experience, ideally within a service or engineering environment
• Excellent communication, organisational and problem‑solving skills
• Confident managing a large, geographically dispersed team
• Customer‑focused with a strong understanding of service delivery standards

What We Offer

• Competitive salary of £45,000 - £50,000
• A senior leadership role within a growing business
• Autonomy to shape and develop the service function
• Opportunity to work with a skilled and established engineering team

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first‑class service for both clients and candidates