Front of House Service Manager

Stratstone; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major automotive retailer in Milton Keynes seeks a Front of House Service Manager. The role involves leading the team to deliver exceptional customer service, collaborating with various departments, and managing daily business metrics. Ideal candidates will have strong leadership skills, a positive outlook, and the ability to motivate and inspire colleagues. Benefits include competitive salary, bonuses, generous annual leave, and various discounts. Join us and make an impact in a dynamic environment focused on personal growth and customer satisfaction.

Benefits

33 days holiday

Birthday leave

Paid volunteer day

Cycle to work scheme

High street discounts

Qualifications

• Experience in delivering premium customer experiences.
• Ability to motivate and lead a team.
• Skills in monitoring and maintaining business metrics.

Responsibilities

• Lead the team to provide exceptional customer service.
• Collaborate with departments to solve problems efficiently.
• Manage daily business run rates and performance.

Skills

Positive attitude

Leadership

Communication

Problem-solving

Job description

Front of House Service Manager

Stratstone

BMW Milton Keynes

Competitive salary with bonus, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Looking for a new challenge? Are you passionate about people and thrive on finding solutions in an efficient and effective way? If so, you will be a perfect fit for Stratstone

Front of House Service Managers within Stratstone play a critical role to ensure our customers receive an exceptional level of service from both front of house / workshop and everything in between. You will support in driving a collaborative culture amongst our colleagues. Stratstone will empower, support, and give you all the tools you need to thrive in an exciting environment where your role is vital to our success.

What you’ll bring to the role

• A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
• The willingness to collaborate with other departments to solve problems quickly and efficiently.
• Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
• Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues’ professional development.
• Experience of monitoring and maintaining daily business run rates to include retail & warranty hours, tyre sales, data plug activations, Service plans sales, All-in plan sales.

Life at Stratstone;

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people :

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.