Workshop Controller / Service Manager - Dorset

Amour Recruitment; Poole; On-site; GBP 37,000 - 45,000; Full time

Job summary

A recruitment agency is looking for an experienced Service Manager / Workshop Controller in Poole to oversee the service department and manage the Service Team. You'll ensure the delivery of customer service, manage workshop operations, and report directly to the Managing Director. The ideal candidate has experience in Workshop Control or Service Management in the automotive sector and strong leadership skills. This position offers a competitive salary ranging from £37,000 to £45,000 depending on experience.

Qualifications

• Previous experience in Workshop Control or Service Management is essential.
• Strong understanding of remedial and service advisory works in the automotive sector.
• Understanding of Commercial Vehicle Servicing is ideal, though not essential.

Responsibilities

• Oversee the service department and ensure delivery of customer service.
• Manage the workload for the auto-workshop for timely vehicle repairs.
• Support all operations by providing a cross-department link for communications.
• Deliver and report on site KPIs.
• Ensure compliance with health and safety requirements.

Skills

Workshop Control experience

Service Management

Customer service skills

Cross-department communication

Job description

Amour Recruitment is pleased to be recruiting for an experienced Service Manager / Workshop Controller, to support our client's continued growth in Poole.

In this dual-role, you'll support the delivery of Automotive Services, overseeing the Service Team, Parts Department and Workshop Operations.

As a key part of the management team, you'll ensure the delivery of team KPIs, motivate and manage team operations and report directly to the Managing Director.

Responsibilities

• Oversee the service department, ensuring delivery of customer service and acting as a point of escalation for enquiries and complaints.
• Managing the workload for the auto-workshop, ensuring on-time turnaround for all vehicle repairs and services.
• Support all operations, providing a cross-department link for communications.
• Deliver and report on site KPIs.
• Ensure on site health and safety and compliance requirements.

Requirements

• Previous experience in Workshop Control or Service Management is essential
• A strong understanding of remedial and service advisory works in the automotive sector.
• An understanding of Commercial Vehicle Servicing is ideal, though notessential.

Hours : 8 : 00 - 18 : 00 Monday to Friday | 1 in 3 Saturdays, 8 : 00 - 12 : 00

Salary : £37,000 to £45,000 DOE

If you're an experienced Service Manager / Workshop Controller, we would love to hear from you! Please click to apply or reach out tot he Amour Recruitment Team on 02392 387925 for more information.