Penetration Testing EMEA Customer Service Representative - Assistant Manager

Deloitte LLP; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional services firm in the United Kingdom is seeking a professional with expertise in customer project management and penetration testing. The candidate will enhance processes and support the delivery of testing services across various regions. Required qualifications include a Bachelor's degree in computer science or Cyber Security and strong risk management skills. The role offers a hybrid working environment, promoting work-life balance and personal growth opportunities.

Benefits

Hybrid working policy

Continuous professional development

Collaborative work environment

Qualifications

• Experience operating in a customer delivery environment.
• Proven experience in a complex and global organization.
• Understanding technical risks and managing client needs.

Responsibilities

• Support delivery and project management of the Penetration Testing service.
• Enhance customer inquiry handling processes.
• Work with teams to optimize service deployments.

Skills

Risk Management

Client relationship management

Cross-cultural communication

Penetration testing experience

Education

Bachelor’s degree in computer science or Cyber Security

Job description

Birmingham, Bristol, Manchester, Reading, St Albans

Business Line

Enabling Functions

Job Type

Permanent / FTC

Date published

28-Nov-2025

21452

Connect to your opportunity

Strategic

• Provide insight and feedback into operational processes enhancement to improve customer and operational interactions.
• Drive regional customer feedback loops to inform service value propositions.

Operational

• Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests.
• Take ownership of developing and deepen client account relationships with key leadership and operational function.
• Continuously refine and enhance the approach for handling customer inquiries and requests related to penetration testing to drive enhancements and improvements to drive service efficiency.
• Collaborate with the Regional Penetration Testing Managers and team members to support the development and maintenance of testing engagement process.
• Partner with development and engineering teams to optimize service deployments and recommend actions to improve operational efficiency and drive proactive planning for customers.
• Serve as a subject matter expert for member firms, addressing client inquiries regarding new penetration tests, remediation validations, and vulnerability report disclosures.
• Work closely with the Penetration Testing Lead and Regional Penetration Testing Manager to support the delivery of technical working groups and regular member firm touch points.
• Work with your regional counterparts to develop a strong global approach to supporting our customers.

Connect to your skills and professional experience

Education

• Bachelor’s degree in computer science, Cyber Security, International Cyber Security, or equivalent education experience.
• Candidates with the requisite work experience below would also be considered.
• Experience operating in environment delivering to customers .
• Proven track record and experience of the following in a highly complex and global organization:
• Risk Management – ability to convey technical risks to business managers and executives
• Experience working with variety of cultures across the globe and have the patience, understanding and empathy to work collaboratively and effectively.
• Managing competing clients and varied business needs.
• Experience of penetration testing would be advantageous.

Preferred Certification

• Professional security management certification desired in the following fields; Service Management (e.g. ITIL Foundation) or equivalent.
• Project Management or equivalent.
• Project Development or equivalent.
• Information Security Certifications or equivalent.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." -Deloitte Employee

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers