Customer Service jobs in United Kingdom

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The New Homes Group

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94588040d194

6

25.06.2025

09.08.2025

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Insurance Administrator

Connells Group have a great opportunity for a customer service professional to join their busy Rent & Legal Insurance team in Leighton Buzzard. Our Insurance Administrators proactively manage rental insurance claims on behalf of our Landlords using the Connells Group Lettings service. Their aim is to provide a service that surpasses all customer expectations.

You will be responsible for:

• Liaising with our third party insurer and solicitor as necessary to initiate and manage ongoing claims.
• Communicating claims updates to the customer and collaborating with them to reach informed decisions on the necessary course of action.
• Handling incoming queries via phone and email from internal and external stakeholders.
• Loading new policies and checking their eligibility.
• Ensuring all claim payments are correctly identified and allocated to the customer.
• Preparing fortnightly policy listings.
• To maximise the collection of unpaid rent arrears and policy premiums through communicating with the debtor via telephone, e-mail and SMS.
• Ad hoc duties as required by line manager.

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• A background in working with insurance and/or customer service is an advantage but not necessary. Training will be provided on the job.
• GCSE Maths & English Grade 3 or above is desirable

About Connells Group

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.