Exams Administrator

Royal College of Physicians; City of Westminster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A professional membership organization for physicians is seeking a full-time support coordinator to provide exceptional customer service and manage various educational support tasks. Responsibilities include managing examinations, writing reports, and ensuring database accuracy. Applicants should have strong communication skills, attention to detail, and the ability to manage sensitive information. The position offers hybrid working arrangements and competitive benefits.

Benefits

Annual leave purchase

Mental health activities

Enhanced pension scheme

Health cash plan

Employee discounts

Qualifications

• Ability to provide excellent customer service to all stakeholders.
• Effective written and verbal communication skills required.
• Ability to manage confidential and sensitive information appropriately.
• Good knowledge of general office software and keen to learn new systems.
• Demonstrates flexibility and adapts to changes positively.

Responsibilities

• Manage examinations and training support for physicians.
• Deliver exceptional customer service via email and phone.
• Write detailed reports and manage databases for accuracy.
• Perform packing and shipping of exam materials.

Skills

Excellent customer service

Effective communication skills

Attention to detail

Data entry

Adaptability

Job description

Working arrangements: Full time (35 hours a week). Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office.

The Federation of Royal Colleges of Physicians based in the UK and with an international reach is a collaboration between the Royal College of Edinburgh, Royal College of Physicians and Glasgow and Royal College of Physicians. Collectively the colleges represent 50,000 physicians worldwide. For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities. The Federation develops and delivers services to support doctors at every stage of their careers, including:

Responsibilities

• Examinations (Membership of the Royal Colleges of Physicians of the UK - MRCP(UK))
• Training (Joint Royal Colleges of Physicians Training Board - JRCPTB)
• Continuing Professional Development (CPD), Administrative Support: Supporting physicians with either/or combination of the examination process, trainee services and CPD activities.
• Communication and customer service: Communicate clearly and effectively, providing exceptional customer service when responding to enquiries from stakeholders by email, phone, social media and/or in person.
• Report Writing: You will write detailed reports that present information in a clear and accurate manner.
• Database Management: Updating databases and ensuring that records are up to date.
• Other: Some packing and shipping exam materials might be a part of your role.
• Any other duties as may be reasonably expected and which are commensurate with the level of the post, adhere and comply with the provisions of the RCP's health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities

Qualifications

• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and able to learn how to use particular software, technology and systems
• Accurate data entry and good attention to detail
• Interacts with staff and other professions with respect for difference and diversity
• Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely
• Able to prioritise and manage your workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important
• Demonstrates an ability to work to deadlines and to agreed standard operating procedures

About the RCP

The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

Buy annual leave Mental health activities and sessions Enhanced pension scheme Health cash plan and employee discounts

Our People

• "I am passionate about supporting our current and next generation of physicians with an aim to improve patient care for all. Our strategic mission is educating, improving and influencing health care design and delivery" - Dr Mumtaz Patel, RCP President
• "As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life." - Anna Johnson, Exams Coordinator
• "Working at the RCP, my team and I have undertaken significant projects and initiatives that have shaped our workplace culture and HR strategies" - Chiraag Panchal, Executive Director of People and Culture
• "The RCP has a positive and inclusive culture. Everyone's opinion is valued, regardless of their role, and everyone has the chance to get involved in things that are important to them." - Craig Gunderson, Internal Communications Manager
• "Starting as an apprentice, I gained a lot of exposure to various systems and had considerable levels of responsibility. This quickly developed my skills and boosted my self-confidence allowing me to take on further projects and responsibilities." - Cameron Carby, IT Desktop Support Analyst