Assistant Store Manager

Lakeland; Chelmsford; On-site; GBP 26,000; Full time

Job summary

A leading retail store in Chelmsford is seeking an Assistant Store Manager to support the store manager in leading a dynamic team. The role requires expertise in customer service and team development, along with effective communication and sales skills. The ideal candidate should have prior experience in a managerial role, be passionate about retail, and possess strong interpersonal skills. Benefits include a generous company discount, pension opportunities, and a uniform allowance.

Benefits

20% Company Discount

Pensions Scheme opportunities

Company Uniform

Qualifications

• Experience in an assistant manager role or similar.
• Strong customer service and selling skills.
• Great communication and interpersonal skills.
• Understanding and ability to drive KPIs.
• Experience in recruitment and performance reviews.
• Managing workflow schedules effectively.
• Ability to motivate, organize, and manage colleagues.
• Experience in training and coaching team members.
• Knowledge of Lakeland products.
• Positive attitude toward change and development.
• Intermediate IT skills.

Responsibilities

• Support the store manager in operations and team management.
• Coach and develop the store team for excellent service.
• Drive standards and build capability within the team.
• Exhibit company values and lead by example.

Skills

Selling skills

Customer service skills

Communication skills

Interpersonal skills

Ability to drive performance

Recruitment experience

Performance review experience

Team management

Training abilities

Positive attitude

Intermediate IT skills

Job description

About the Role

Permanent - 37 hours

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

About You

You will need;

• Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.
• Strong selling and customer service skills
• Great communication and interpersonal skills
• An understanding of KPI’s and an ability to drive performance
• Experience in recruitment and performance reviews
• Experience in managing workflow schedules
• An ability to manage, organise and motivate your colleagues on a day to day basis
• An ability to train others and engage them in all aspects of being part of a busy store team
• An ability to encourage and coach your colleagues to achieve their own potential
• Existing knowledge of Lakeland and our products
• A positive attitude to change and development
• Intermediate IT skills (eg word and excel)

About Lakeland

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits

Benefits include:

• 20% Company Discount
• Pensions Scheme opportunities
• Company Uniform