Customer Service Advisor – Parenting Brand (Fixed Term)

Ventrica; Southend-on-Sea; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A customer service firm in Southend-on-Sea is currently seeking an experienced Customer Service Advisor to provide expert assistance to customers on behalf of a world-leading baby brand. In this role, you will guide parents through their journey, ensuring every interaction is handled with empathy and professionalism. Training will be on-site, after which you will work remotely with occasional office visits. Key skills include strong communication and customer service experience, with a passion for helping others.

Qualifications

• Experience in customer service in a contact centre environment.
• Ability to handle challenging situations with professionalism.
• Confident IT skills required for managing customer information.

Responsibilities

• Support customers throughout their parenting journey.
• Act as a brand ambassador for Tommee Tippee.
• Provide sales through service and assist with order processing.

Skills

Customer service experience

Empathy and compassion

Strong communication skills

IT skills for customer service software

Tools

Windows 11

Job description

A customer service firm in Southend-on-Sea is currently seeking an experienced Customer Service Advisor to provide expert assistance to customers on behalf of a world-leading baby brand. In this role, you will guide parents through their journey, ensuring every interaction is handled with empathy and professionalism. Training will be on-site, after which you will work remotely with occasional office visits. Key skills include strong communication and customer service experience, with a passion for helping others.