Retail Security Officer

Mitie; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider is seeking an experienced Security Officer for a position in the United Kingdom. The role entails safeguarding assets and people at M&S locations, requiring excellent customer service skills and a valid SIA Licence. With a competitive hourly rate of £14.00 and benefits such as discounts, the position offers great opportunities for professional growth and engaging working hours in a supportive environment.

Benefits

20% M&S discount

Company-funded SIA Licence renewal

Life Assurance

Childcare Vouchers

Cycle to Work scheme

Qualifications

• Must have 5 years trackable working history in the UK.
• Experience in security, retail, or hospitality is required.

Responsibilities

• Safeguard stores, people, and assets while delivering outstanding customer service.
• Follow all policies and legal requirements.
• Engage with technology for effective reporting.
• Proactively review and improve Assignment Instructions.
• Report hazards and remain vigilant.
• Contact emergency services when needed.

Skills

Excellent customer service

Communication skills

Energy and enthusiasm

Security experience

Education

Valid SIA Licence

Job description

Location: M&S Morningside, EH10 4QQ
Hourly Rate: £14.00
Hours: 40+ per week, Permanent
Shift pattern: 4 on 4 off
Working hours: Monday to Saturday 08:30-21:00, Sunday 08:30-20:00

Candidate must have 5 years trackable working history in UK.

WHY YOU'LL LOVE THIS JOB:

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £14.00 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.
• Cutting-Edge Tech: Use body‑worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

• Experience: Security experience essential
• Certification: A valid SIA Licence.
• Skills: Excellent customer service and communication, energy, and enthusiasm.

YOUR ROLE:

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If you are passionate about customer service like we are and have experience in security, retail, hospitality or similar skills then this could be the opportunity you've been looking for.

Ready to apply?