Inbound Banking Support Agent – Newcastle

Barclays Bank Plc; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Newcastle upon Tyne is seeking a Customer Service Agent for a 6-month contract. This role involves acting as the first point of contact for Personal Loans account holders, ensuring compliance with GDPR while delivering outstanding customer service. Candidates should have prior call centre and customer service experience. The position offers a rate of £15 per hour with opportunities for overtime.

Qualifications

• Experience in a call or contact centre environment.
• Customer service experience is essential.
• Desirable experience in financial customer service or personal loans.

Responsibilities

• Act as the first point of contact for Personal Loans account holders.
• Manage customer information in compliance with GDPR.
• Strive for first-outcome resolution in customer service.

Skills

Call centre experience

Customer service experience

Team-player

Job description

A leading financial institution in Newcastle upon Tyne is seeking a Customer Service Agent for a 6-month contract. This role involves acting as the first point of contact for Personal Loans account holders, ensuring compliance with GDPR while delivering outstanding customer service. Candidates should have prior call centre and customer service experience. The position offers a rate of £15 per hour with opportunities for overtime.