Store Manager

? Maverick Trading; Bristol; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading retail brand in Bristol is seeking a Retail Store Manager to oversee store operations and lead the team to achieve commercial success. You will be responsible for driving sales and delivering exceptional customer service while managing and developing staff. The role offers a competitive salary range of £33,500 – £38,500 and bonus potential, plus a range of employee benefits including discounts and support for health and wellbeing.

Benefits

Competitive salary

Monthly bonus of up to 20%

Generous jewellery uniform allowance

Employee discount

Access to online benefits platform

Support for health and wellbeing

Qualifications

• Proven experience driving sales and profitability in a store.
• Strong communication skills to establish and coach a high-performing team.
• Experience using data to identify trends and opportunities.

Responsibilities

• Support and motivate the in-store team to achieve targets.
• Manage daily operations and ensure customer service excellence.
• Educate and influence the store team on best practices.

Skills

Driving sales and profitability

Customer service culture

Communication skills

Data analysis skills

Adaptability

Positive attitude

Job description

Retail Store Manager – Pandora

The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants, supporting them in creating special memories for our customers. Salary £33,500 – £38,500 p.a. with bonus potential £2–10k p.a.

Pandora is the world's largest jewellery brand, specialising in accessible luxury jewellery made from high‑quality materials. Each piece inspires self‑expression, sharing stories and passions through meaningful jewellery.

What to Expect From the Role

• Support and motivate the in‑store team daily to achieve store targets, identify and maximise opportunities to exceed KPIs, and set an example of exemplary Pandora customer service.
• Maintain a strong retail floor presence, educate and influence the store, and ensure back‑of‑house activities support the store's successful commercial execution.
• Be trained thoroughly to become a Pandora product expert, nurture and develop your team to unlock their full potential, and support their succession planning.
• Manage daily operations, including team management, store standards, stock management, and delivering excellent customer service.

Qualifications

• Proven experience driving sales and profitability in a store.
• Passion for driving a culture of exemplary customer service.
• Understanding of Pandora's local and global business strategy and the ability to translate it into the delivery of store, regional and division KPIs.
• Experience using data to identify trends, issues and root causes, and the ability to act to deliver opportunities.
• Strong communication skills to establish and coach a high‑performing team.
• Adaptable and flexible to changing business needs.
• Positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• Well‑presented appearance with a taste for desirable products.

Benefits

• Highly competitive salary.
• Monthly bonus of 10% if sales targets achieved (potential 20% for stretch targets).
• Generous annual jewellery uniform allowance.
• Employee discount.
• Access to our online benefits platform offering retail, hospitality and entertainment discounts.
• Support through 'Retail Trust' for health, wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.