Membership, Data & Insight Manager

Netball Scotland Limited; Greater London; On-site; GBP 25,000 - 31,000; Full time

Job summary

A sports organization in the UK is seeking a Membership, Data & Insight Manager to oversee membership services and CRM management. The role involves analyzing data to support growth and enhance the customer experience. Ideal candidates should possess strong data analysis skills, a passion for customer service, and the ability to present insights effectively. This full-time position is based in Glasgow, offering a unique opportunity to contribute to the development of netball across Scotland.

Qualifications

• Passionate about data and customer service.
• Ability to compile and analyze membership data.
• Flair for gathering, collating, and interpreting data.

Responsibilities

• Manage membership services and CRM system.
• Analyze data to support growth and member communications.
• Provide high-level customer service.

Skills

Data analysis

Customer service

Interpersonal skills

CRM management

Reporting

Tools

JustGo

Job description

Organisation Netball Scotland Limited Salary 30270 Location Netball Scotland Head Office, Emirates Arena, 1000 London Road, Glasgow G40 3HY Contract type Permanent (Full time) Closing date 9 January 2026 Job Description The role :

The role

The Membership, Data & Insight Manager has responsibility and accountability for managing Netball Scotland’s membership services including managing the CRM system, analysing and reporting on membership data, and analysing data from a range of sources across the business to provide insight which supports the growth and development of netball across Scotland.

The person

You will be passionate about data and equally passionate about great customer service.

We are looking for someone who has a flair for data – gathering, collating, reporting, analysing and interpreting information from a range of sources, providing clear insight to support the growth and development of the sport.

The ideal candidate will be committed to delivering great customer service and have excellent interpersonal skills – working as part of a team and having regular contact with Netball Scotland’s diverse membership across the country.

Strategic Priorities : Effective Organisation

• Compile and analyse membership data to plan and manage the membership lifecycle for new and existing members.
• Lead on the annual affiliation process, working with the Director of Revenue & Engagement and key colleagues to plan and deliver member communications, marketing activity and targeted engagement.
• Be the lead user for Netball Scotland’s CRM and Membership system (currently JustGo), using all available tools and functions to support membership services.
• Analyse membership data, website analytics, ticketing data and any other data sources to support audience insight and segmentation.
• Support Netball Scotland members with individual enquiries, providing a high level of customer service and responsive communications.
• Working together with the Digital Marketing Officer, develop processes for the management of email mailing lists and responsible data handling, complying with all relevant legislation and good practice.

Strategic Priorities : Development & Growth

• Provide regular insight, statistical information, standardised reporting, and trend analysis through a range of platforms to support
  • Membership growth, participation and engagement
  • Equality, diversity and inclusion
  • Organisational performance – e.g. KPI reporting
• Work with the Director of Development and the Development Team to produce regular analysis of membership growth and participation for funding partners and to monitor Thistle Mark Standard accreditation.
• Produce and present data insight and trend analysis for Senior Leadership Team (SLT) and other colleagues to enable business analysis and informed decision making.
• Create easy to use dashboards for internal and external use, presenting complex and detailed information that is accurate and reliable.
• Contribute to a culture of continuous improvement, operational excellence and values-driven working relationships.