Student Services Front Desk Coordinator

Tyne Coast College; South Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in South Shields is seeking a Customer Service Coordinator to join their team. This role involves providing exceptional customer service, supporting admissions processes, and coordinating events such as open days. Candidates should have proven experience in customer service, strong administrative skills, and a passion for helping students. Join a supportive team dedicated to student success in an engaging environment.

Qualifications

• Proven experience in delivering outstanding customer service.
• Proficient in Microsoft Office and database systems.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Act as the first point of contact in person, by phone, and via email.
• Support admissions and enrolment processes, including maintaining accurate student records.
• Coordinate open days, induction activities, and other events.

Skills

Outstanding customer service

Strong administrative skills

Excellent communication skills

Multitasking ability

Education

GCSE English and Maths (Grade 4 or above) or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Management Information Systems (MIS)

Job description

A leading educational institution in South Shields is seeking a Customer Service Coordinator to join their team. This role involves providing exceptional customer service, supporting admissions processes, and coordinating events such as open days. Candidates should have proven experience in customer service, strong administrative skills, and a passion for helping students. Join a supportive team dedicated to student success in an engaging environment.