Remote Customer Service & Admin Specialist (Hybrid Visits)

Innospec Limited; Chester; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A customer service organization is seeking a Customer Service Administrator to deliver excellence in support through telephone, email, and online platforms. The role involves managing enquiries, booking services, and providing administration support. Candidates must demonstrate a strong customer service background, communication skills, and proficiency in MS Office. This position offers a salary of £25,163 and competitive benefits, including a generous pension scheme and paid holidays. The role requires home working with monthly team meetings at a local hub.

Benefits

25 days paid holiday, increasing with service

Contributory pension scheme

Specialist counselling access

Employee benefits and discounts

Paid volunteering leave

Qualifications

• Proven experience in a customer service environment.
• Ability to clearly inform and advise customers.
• Confidence in dealing with confrontational situations.

Responsibilities

• Manage telephone and email enquiries professionally.
• Accurately book lock passages and moorings.
• Log and report customer complaints and incidents.

Skills

Customer service experience

Communication skills

Ability to manage difficult situations

MS Office proficiency

Calm under pressure

Prioritization skills

Tools

SAP

SharePoint

Job description

A customer service organization is seeking a Customer Service Administrator to deliver excellence in support through telephone, email, and online platforms. The role involves managing enquiries, booking services, and providing administration support. Candidates must demonstrate a strong customer service background, communication skills, and proficiency in MS Office. This position offers a salary of £25,163 and competitive benefits, including a generous pension scheme and paid holidays. The role requires home working with monthly team meetings at a local hub.