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4,011

Customer Service jobs in United States

Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow

Teleperformance

Glasgow
On-site
< GBP 29,000
30+ days ago
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Customer Service Administrator

Get Recruited Ltd

Macclesfield
On-site
GBP 28,000 - 34,000
30+ days ago

Customer Service Assistant

Michael Page (UK)

Leeds
On-site
GBP 22,000 - 26,000
30+ days ago

One Stop - Customer Service Assistant

One Stop

Bicester
On-site
GBP 20,000 - 25,000
30+ days ago

Hospitality Duty Manager

www.findapprenticeship.service.gov.uk - Jobboard

Ilford
On-site
GBP 30,000 - 40,000
30+ days ago
Discover more opportunities than anywhere else.
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Retail Customer Service

Entain

Craigavon
On-site
GBP 40,000 - 60,000
30+ days ago

CUSTOMER SERVICE ADVISOR

Talentsure

England
Hybrid
GBP 25,000 - 30,000
30+ days ago

Station Manager

South Western Railway

Aldershot
Hybrid
GBP 30,000 - 45,000
30+ days ago
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Mobile Chef Manager

Surrey County Council

Walton On The Hill
On-site
GBP 14,000 - 17,000
30+ days ago

Customer Service Advisor

Transport for Wales

Abergavenny
On-site
GBP 20,000 - 25,000
30+ days ago

Customer Service Advisor

Thomas Cook

City of Edinburgh
On-site
GBP 40,000 - 60,000
30+ days ago

Travel Agent Coordinator

Thomas Cook

Cheadle
On-site
GBP 19,000 - 22,000
30+ days ago

Sandwich Maker - Pret A Manger

www.findapprenticeship.service.gov.uk - Jobboard

Derby
On-site
< GBP 20,000
30+ days ago

Data Entry and Customer Service Advisor

Gi Group

Derby
On-site
GBP 60,000 - 80,000
30+ days ago

7.5 Tonne Driver – Multi-Drop Delivery (AWDO-P5089)

Thomas Cook

Pocklington
On-site
GBP 24,000 - 36,000
30+ days ago

Customer Care/Service Manager – Residential – Central London

Pinnacle Recruitment Ltd

City Of London
On-site
GBP 35,000 - 42,000
Yesterday
Be an early applicant

Customer Assistant - Service

Morrisons

Glasgow
On-site
GBP 20,000 - 25,000
Yesterday
Be an early applicant

Customer Assistant - Service and Safety Assistant - York

Marks and Spencer

York and North Yorkshire
On-site
GBP 40,000 - 60,000
Yesterday
Be an early applicant

Customer Assistant - Service

Morrisons

Redcar
On-site
GBP 40,000 - 60,000
Yesterday
Be an early applicant

Customer Assistant - Service

Morrisons

Tees Valley
On-site
GBP 20,000 - 25,000
Yesterday
Be an early applicant

Customer Assistant - Service

Morrisons

Ilkeston
On-site
GBP 20,000 - 25,000
Yesterday
Be an early applicant

Customer Assistant - Service

Morrisons

Workington
On-site
GBP 18,000 - 22,000
Yesterday
Be an early applicant

Customer Focused Service Advisor - Bathgate

DAF Trucks UK

Bathgate
On-site
GBP 25,000 - 30,000
2 days ago
Be an early applicant

Korean/English&Nbsp;Speaking&Nbsp;Customer&Nbsp;Service&Nbsp;Agent - Remote

Mulberry Recruitment

Reading
Remote
GBP 25,000 - 35,000
2 days ago
Be an early applicant

Customer Assistant - Service

Morrisons

Glastonbury
On-site
GBP 18,000 - 24,000
2 days ago
Be an early applicant
Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow
Teleperformance
Glasgow
On-site
Full time
30+ days ago

Job summary

Join a dynamic team as a Customer Service Specialist in Glasgow, delivering exceptional inbound support for Lloyds Banking Division. You'll be responsible for managing customer inquiries, handling disputes, and ensuring satisfaction while cultivating an environment of trust. Ideal candidates will have excellent communication abilities, a strong service orientation, and experience in customer care, particularly in the banking sector. We offer a competitive salary with flexible work options and a range of employee benefits, including 28 days annual leave, discounts, and personal development opportunities.

Benefits

Savings Discounts
Free Online Classes
Help@Hand - Wellbeing Resources
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Workplace Pension
Monthly Wellbeing Webinars
Dedicated Employee Support
28 days annual leave
Discounted Bus Travel

Qualifications

  • Professional, polite and courteous telephone manner.
  • Confident in handling difficult situations.
  • Self-motivated and able to work independently.
  • Experience in working with vulnerable customers.

Responsibilities

  • Answer inbound calls with enthusiasm.
  • Follow Dispute processes to ensure customer satisfaction.
  • Handle objections while ensuring customer security.
  • Support customers with personal banking queries.
  • Problem solving and taking ownership of queries.
  • Ensure compliance with regulatory requirements.

Skills

Excellent verbal communication skills
Problem solving
Empathy
Attention to detail
Time management
Interpersonal skills
Numeracy skills
Job description
Overview

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: September2025
  • Salary: £13.50 per hour, (extra £1p/h between 9pm – 11pm)
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday
  • Joining the team: First 3-months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Experience in working with vulnerable customers
  • Previous banking/ financial services experience is highly desired
  • Previous call centre/ customer service experience is essential

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Follow Dispute processes to ensure customer satisfaction
  • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Work with vulnerable customers, and helping to resolve complex cases
  • Confident in following banking processes and being able to clearly explain these to our customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £10,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1,200 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)

DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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