Customer Service jobs in Grande-Bretagne

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One Stop

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91d225eb0387

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24.06.2025

08.08.2025

One Stop • Stratford-upon-Avon • Apply by 06-Jun-2025

What is in it for you

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will ensure the store remains a safe place to work and shop.

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for pay.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Possibly managing shifts in the absence of supervisors.
• Completing all relevant training for safety and legal compliance.
• If applicable, managing Post Office operations and passing background checks.

We support flexible working arrangements tailored to individual needs, including part-time, job shares, and other flexible schedules. Discuss your preferences during the application process.

Serving our customers, communities, and planet better each day.

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including free cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, insurance, flexible working, and more. Specific benefits may vary based on role and location.