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Customer Service à Grande-Bretagne

Customer Service Representative

Metro Bank Plc

England
Sur place
GBP 25 000 - 32 000
Il y a 7 jours
Soyez parmi les premiers à postuler
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Customer Service Representative
Metro Bank Plc
England
Sur place
GBP 25 000 - 32 000
Plein temps
Il y a 7 jours
Soyez parmi les premiers à postuler

Résumé du poste

A leading community-focused bank in the United Kingdom is seeking a Banking Representative to deliver exceptional customer service and personalized solutions. You will engage with customers directly, support store objectives, and be a key community ambassador. This role offers a competitive salary, benefits, and extensive training opportunities for career advancement.

Prestations

Competitive salary
Annual bonus
Healthcare benefits
Generous holiday allowance
Pension scheme

Qualifications

  • Ability to establish strong bonds with customers quickly.
  • Experience interacting in a fast-paced customer service environment.
  • Understanding of risks connected to banking operations.

Responsabilités

  • Provide exceptional service and personalized product offerings.
  • Collaborate with team members to meet store objectives.
  • Represent the bank positively in the community.

Connaissances

Customer relationship building
Attention to detail
Microsoft Office proficiency
Outstanding customer experience delivery
Description du poste
Overview

We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities. As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.

Responsibilities
  • You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
  • You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
  • You will be a brand ambassador in the community, supporting the store to be the number one community bank.
  • You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

Metro Bank Leicester working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

What you will need
  • Ability to build strong customer relationships in a fast-paced environment.
  • Maintain meticulous attention to detail even under pressure.
  • Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
  • Proficiency in computer skills, including a working knowledge of Microsoft Office.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.
  • While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you
  • Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Upon completion of training, you will receive a salary uplift.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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