Customer Service jobs in Grã-Bretanha

Trade Supplier Apprentice required for a leading electrical wholesaler. The candidate will start in the warehouse and learn all the products of warehouse management and then move onto the sales counter and sales office. Fantastic career progression opportunity., A major strength is our commitment to satisfy the demands of our customers with innovative, high-quality and cost-effective 'branded' products sourced from the world's leading manufacturers. Our business constantly adapts to meet the needs of an ever-changing market and our very strong relationships with our suppliers ensure that information regarding new products and trends is quickly communicated. What is an Electrical Wholesaler? Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafés that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians. After full training, responsibilities will include:

• Managing stock in and out (to external clients)
• Picking and packing
• Store transfers and stock control
• Completing the paperwork within the office
• Raising quotations
• Trade counter
• Sales calls
• Processing orders
• Administration
• Answering the telephone
• Some heavy lifting will be involved with loading and unloading the vans, Knowledge and understanding of the organisation's: communicating confidently to internal and external customers about the company and how it operates
• Knowledge and understanding of the organisation's: identifying and communicating with the relevant person if a threat or risk to the business is identified
• specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
• specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
• trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• trade counter and telesales services: identifying the customers' requirements, matching them to the trade supplier's products and services
• trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
• trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
• trade counter and telesales services: applying basic merchandising techniques used within the business.
• trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
• trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
• trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
• key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
• key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
• key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
• technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
• technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
• legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
• legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
• personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
• personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
• personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
• personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

• Completing a Level 2 Trade Supplier Apprenticeship Standard, consisting of:
• Knowledge and competence qualification in Trade Supplier at Level 2
• End-Point Assessment (EPA) - final test and observation
• The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers' wishes. Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

• Communication skills
• Problem solving skills
• Number skills
• Team working
• Initiative
• Physical fitness
• Timekeeping
• Enthusiasm
• Keen to work and study

£15,704 to £25,396.80, depending on your age

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Training course Trade supplier (level 2)

Hours Monday - Friday, 8.30am - 5.30pm - (with 1 hour for lunch). If over 18, you may wish to join their Saturday rota this will be 1 on every 3rd Saturday, but you will be paid overtime for these hours. 40 hours a week Start date Sunday 1 February 2026 Duration 1 year 6 months