Customer Experience Marketing Manager

Hexagon Asset Lifecycle Intelligence; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in Leeds is looking for a full-time Customer Experience Marketing Manager to enhance customer engagement and support the implementation lifecycle. The role involves project management, event planning, and creating marketing communications. Candidates should have at least five years of experience, be proficient in relevant marketing tools, and possess strong communication skills. This position promotes a diverse and inclusive working environment, welcoming applicants from all backgrounds.

Benefits

Supportive work environment

Commitment to diversity and inclusion

Qualifications

• At least five years’ experience in marketing and communications.
• Must be able to lift and move 10 kg for events.
• Fluent in English and German; Spanish is a plus.

Responsibilities

• Manage multiple projects effectively, up to 25 at a time.
• Plan and execute customer events and marketing activities.
• Develop communication strategies for customer accounts.

Skills

Project management

Strong communication skills

Event planning

Customer service

Cross-functional collaboration

Tools

Pardot

Salesforce

Adobe Creative Suite

Job description

Introduction

Hexagon’s Safety & Infrastructure division is looking for a full‑time Customer Experience Marketing Manager to join our EMEA regional marketing team. Our customers are our lifeblood, and this versatile role will be responsible for partnering with new Hexagon public safety customers to ensure engagement and connectivity to the organization from the moment agencies purchase the implementation lifecycle and beyond. This individual will be responsible for enhancing customer marketing programs through 1 : 1 Account‑based Marketing from order to go‑live, utilizing best‑in‑class digital marketing capabilities and events, ultimately fostering customer advocacy at project end.

Responsibilities

• Strong on‑time project management
• Hands‑on customer event planning, management and execution
• Writing and designing digital assets (emails, forms, landing pages, etc.)
• Develop communication cadence across multiple teams and stakeholders internally and with customer accounts by account persona (using multiple media, including direct mail)
• Important to have a creative mind with the ability to customize graphic design for presentations, web, social, banners, etc.
• Develop a customer advocacy program at the project delivery for speaking engagements, case studies, reference materials and market‑facing PR and video projects
• Qualitative and quantitative data capture for project health reviews (KPIs)

Experience / Skills

• At least five (5) years’ experience in marketing and communications
• Customer service and customer success with intentionality
• Highly organized and efficient with proven project management skills - you may need to manage up to 25 concurrent projects
• Strong written and verbal communication skills
• Event planning, management and execution (NOTE : Must be able to lift and move 10 kg at a time physically. Candidates must be able and willing to set up event spaces, transport boxes and ship items.)
• Pardot, Salesforce and Adobe Creative Suite knowledge and experience (or similar tools)
• Ability to work well with cross‑functional teams, both internal and external
• Must be willing to travel up to 20%

Desirable Skills

• Background in public safety software sales or public safety marketing is preferred
• Fluent in English and German, proficiency in Spanish would be a strong plus.

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm : HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com .

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces

• . We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.