Account Specialist – Orders Management

Caterpillar; Larne; On-site; GBP 33,000 - 43,000; Full time

Job summary

A global leader in energy solutions is seeking an Account Specialist for Orders Management in Larne. The role involves managing product orders, providing operational support to dealers, and ensuring timely deliveries. Candidates should have a bachelor's degree and experience in order processing or customer service. Strong skills in customer focus, decision-making, and effective communication are essential for success. This position offers an annual salary of £33,760 – £42,210 and a variety of benefits including 25 days of annual leave and a contributory pension scheme.

Benefits

25 days annual leave plus bank holidays

Up to 10% bonus

Contributory pension scheme

Optional flexible benefits

Qualifications

• Background in Order Processing, Product Configuration, or Export Documentation.
• Experience in Customer Service or International Shipping is preferred.

Responsibilities

• Provide operational support to Power & Energy dealers.
• Manage commercial order processing and configuration requests.
• Coordinate end-to-end logistics from source to destination.
• Ensure timely product delivery and maintain strong dealer relationships.

Skills

Customer Focus

Decision Making and Critical Thinking

Effective Communications

Relationship Management

Education

Bachelor’s degree in Business, Engineering, Marketing, International Studies, or related field

Tools

Power BI

SAP ordering systems

Microsoft Office

Job description

Career Area: Sales

Compensation Grade: 21

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title

Account Specialist – Orders Management

Salary

£33,760 – £42,210 (depending on experience)

Location

Larne

Benefits

• 25 days annual leave plus bank holidays
• Up to 10% bonus
• Contributory pension scheme – Caterpillar will double the employee's contribution up to 6%
• Contributory share scheme – Caterpillar will match 50% of the employee's contribution
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase

Additional Information

• This position requires up to 5% travel
• There is a requirement of 5 days in the office a week
• Please note that due to Christmas period the recruitment process will take longer than usual and we are planning to start interviews second week of January

IMPORTANT COMMUNICATION

• Relocation package: No
• ISE: No
• Downgrade: No

What Do We Do

The world needs more energy—and at Caterpillar, we make it happen.

Our Power & Energy segment supports customers in oil and gas, power generation, marine and industrial applications, including Cat® machines. The product and services portfolio include reciprocating engines, generator sets, gas turbines and turbine-related services, the remanufacturing of Caterpillar engines and components and remanufacturing services for other companies, and product support of on-highway vocational trucks for North America. Power & Energy is also developing the advanced power sources of the future and is working on many solutions to help our customers lower their carbon footprint.

From drilling for oil to transporting natural gas, and from powering cities to fuelling data centres, Caterpillar Power & Energy drives progress across the global energy value chain. Our unmatched portfolio and expertise enable us to deliver reliable solutions for diverse industries and applications.

At Caterpillar Power & Energy, we’re committed to powering the world—today and for generations to come.

Account Specialist – Orders Management (Role)

An Account Specialist position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe, Africa and Middle East Region, from order entry through to shipment and delivery.

Based in Larne, Northern Ireland, the Account Specialist will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Marine, Industrial and Oil & Gas business units within Power & Energy.

What you will do:

• Provide operational support to Power & Energy dealers
• Act as SME for other Account Specialists on tactical matters
• Resolve complex dealer issues requiring advanced problem-solving
• Manage commercial order processing and configuration requests
• Drive continuous improvement in systems, processes, and reporting
• Champion operational excellence within the team
• Coordinate end-to-end logistics from source to destination
• Ensure timely product delivery and maintain strong dealer relationships
• Deliver training and guidance to dealer network
• Maintain compliance with export documentation and invoicing standards
• Perform effectively in a fast-paced, multi-task environment

Skills

Customer Focus

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking

• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Relationship Management

• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Basic requirements

• Education: Bachelor’s degree in Business, Engineering, Marketing, International Studies, or related field
• Experience: Background in one or more of the following areas:
  • Order Processing
  • Product Configuration
  • Export Documentation
  • International Shipping and Forwarding
  • International Trade
  • Customer Service

(In lieu of a degree, candidates should demonstrate significantly more relevant experience in these areas.)

Top candidates may also have

• Familiarity with Power BI or other analytics tools
• Experience with SAP ordering systems
• Strong Microsoft Office skills

What You Will Get

This is a great opportunity to join the ever growing and modernizing test department. We strive on being a diverse and inclusive team who are always looking at ways to improve and develop both individually and as a team.

Equal Opportunity Statement

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates

December 10, 2025 - January 7, 2026

Contact

Not ready to apply? Join our Talent Community.