Customer Services Administrator

Babcock Mission Critical Services España SA.; Warminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading critical services provider is seeking a Customer Services Administrator to join their team in Warminster, England. This role involves coordinating the repair process, managing customer communication, and ensuring smooth operations. The ideal candidate will have strong organizational skills and experience in customer service, with relevant qualifications to Level 2 in the National Qualification Framework. The position is full-time and requires security clearance. An attractive benefits package is offered, including a pension scheme and health services.

Benefits

Matched contribution pension scheme, with life assurance

Access to Digital GP and health checks

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

Special paid leave for reservists

Holiday Trading

‘Be Kind Day’ for volunteering

Excellent development opportunities

Responsibilities

• Liaise with customers regarding delivery, collection, and changes to planned arrangements.
• Work closely with planning teams to manage delays and update schedules.
• Coordinate with workshops to confirm assets ready for repair.
• Ensure management is notified of risks to meeting output plans promptly.
• Maintain accurate records and data using ERP systems.

Skills

Experience in working with data and reporting tools

Experience in customer service or client-facing roles

Strong organisational and coordination skills

Ability to manage multiple priorities and meet deadlines

Effective communication skills

Education

Level 2 in National Qualification Framework or equivalent

Job description

Customer Services Administrator

Location: Warminster, Bath, GB, BA12 0BS

Role Type: Full time / Permanent

Role ID: SF70216

Join our team and help keep critical assets moving – your organisational skills will make a real difference.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at Warminster, near Wiltshire.

The role

As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations, ensuring vehicles and assets flow smoothly through the repair process and back to our customers. This is an exciting opportunity to work as part of a multi-skilled team, where your attention to detail and ability to coordinate will directly impact operational success and customer satisfaction.

Day-to-day you’ll be required to:

• Liaise with customers regarding delivery, collection, and changes to planned arrangements
• Work closely with planning teams to manage delays and update schedules
• Coordinate with workshops to confirm assets ready for repair
• Ensure management is notified of risks to meeting output plans promptly
• Maintain accurate records and data using ERP systems

The role is based onsite at Warminster, and the set working times are 37 hours per week, Monday to Friday.

Essential experience of the Customer Services Administrator:

• Experience in working with data and reporting tools
• Experience in customer service or client-facing roles
• Strong organisational and coordination skills
• Ability to manage multiple priorities and meet deadlines
• Effective communication skills for liaising with internal teams and external customers

Qualifications for the Customer Services Administrator:

• Educated to Level 2 in National Qualification Framework (NQF), Level 2 NVQ, or GCSE Grade 9–4 (A*–C), O Level A–C or equivalent

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Application Guidance

Thank you for your interest in this opportunity. Early applications are encouraged, as we may close the advert ahead of the closing date if we receive a high volume of strong applicants.