Receptionist / Office Clerk

Norfolk & Suffolk Foundation NHS Trust; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local NHS trust is seeking a part-time Receptionist/Office Clerk for the Hammerton Court reception team. This pivotal role requires exceptional communication and interpersonal skills to support the needs of inpatient wards. Candidates must be able to handle calls, provide administrative support, and maintain professionalism in a busy reception environment. The position offers extensive training, 27-33 days of annual leave, NHS discounts, and career progression opportunities.

Benefits

Comprehensive training programs

Career progression

27 days annual leave (increasing to 33 days)

NHS discounts

Qualifications

• Exceptional communication and interpersonal skills are required.
• Experience in a busy reception/office environment is advantageous.
• Knowledge of ICT applications/packages is necessary.

Responsibilities

• Handle calls and serve face-to-face clients.
• Provide administrative support within a reception environment.
• Assist service users and carers, maintaining a professional demeanor.

Skills

Communication skills

Interpersonal skills

Customer service skills

Ability to remain calm under pressure

Education

Knowledge of Trust's electronic records

Tools

Microsoft packages

Job description

Are you looking to start a NHS career? We have the perfect opportunity for you! We are seeking a Receptionist / Office Clerk to join the Hammerton Court reception team, based at the Julian Hospital, supporting the Older Person's Inpatient Wards within the Central Norfolk Locality.The successful candidates will build experience working in administration in a supportive and friendly team.

This is a substantive part time position.

We are looking for a confident, enthusiastic and friendly receptionist/office clerk to support the changing needs and demands of our inpatient wards which will include a variety of administrative functions.

Main duties of the job

The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Providing positive service user / carer experience is pivotal to this role.

Duties will include, but not be limited to:

• Call handling, face to face liaison with service users, carers and colleagues alike, and other general administrative reception/office duties.
• Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
• Previous experience of Microsoft packages is desirable
• Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
• Ability to remain calm under pressure within a reception environment.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits included with this role are:-

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

• We are recruiting to 0.4 WTE Substantive Receptionist post
• 15 hours per week - Thursday and Friday 9am-5pm
• We have free on-site parking at the Julian Hospital.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

• Knowledge of Trust's electronic records

Knowledge

• Use of ICT applications / packages
• Experience of working in a busy reception / office environment

Experience

• Dealing efficiently and politely with both internal and external stakeholders

Skills

• Effective and articulate communicator with good interpersonal skills
• Ability to maintain a professional manner at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.