Customer Service jobs in United Kingdom

£29k - £31k per annum

Monday – Friday / General Office Hours

Saltney

Our client based in the Saltney area is currently looking to recruit a Transport Coordinator on a permanent basis. You will be responsible for the accurate and efficient planning and scheduling of deliveries using third-party hauliers and pallet couriers to service our client’s customers nationwide within established service level agreements (SLA’s) and Key Performance Indicators (KPI’s). You will liaise positively with colleagues, customers and suppliers to promote our client’s vision to be the best choice.

• Be responsible for the smooth running of transport operations on a day-to-day basis, actively liaising with hauliers, customer service and warehouse administration to ensure optimum customer satisfaction.
• Download customer orders from SAP B1 daily noting any remarks from Customer Service which affect scheduling of loads e.g., pre-season orders or special items that may require a Pallet Network courier.
• Using your experience of our client’s customer base and geographical knowledge, ensure loads and delivery routes are planned for maximum efficiency ensuring all deliveries are made on time and in full (OTIF) in accordance with relevant SLA’s and KPI’s.
• Contact hauliers to confirm route, number and location of drops and obtain rates per load and negotiate any changes required by customers.
• Contact customers to confirm they can accept deliveries as scheduled, being prepared to alter the schedule to accommodate if necessary.
• Once delivery schedule is confirmed, email manifest to Warehouse Administration no later than 48 hours prior to date of dispatch in order to ensure loads can be picked and packed ready for loading on time.
• Liaise productively with the Warehouse teams and refer to Produmex to monitor order picking status to keep hauliers informed and reduce congestion of traffic on site.
• Work closely with the warehouse team to improve your knowledge and awareness of how loads are physically created and inform how to plan loads for greater efficiency and reduce costs.
• Engage with initiatives to improve the transport function including future development of load fill software and its implementation.
• Maintain a productive flow of information between key stakeholders especially Customer Service and Warehouse Administration Teams, communicating changes and potential issues quickly to ensure swift resolution and minimise disruption to customer service levels.
• Work closely with Customer Service team and hauliers to resolve customer complaints regarding delivery errors as smoothly and effectively as possible.
• Regularly review customer complaints data to analyse damages in transit and work with warehouse team to implement potential improvement to reduce re-occurrence.
• Ensure any claims for damages in transit are submitted to the haulier in a timely manner.
• Ensure appropriate Standard Operating Procedures are in place for your area of work, regularly reviewing to reflect changes in systems and processes.
• Actively contribute to the non-conformance process when required to explore issues arising and prevent reoccurrence.
• Be the first point of contact to resolve any issues with drivers on site, managing all communication in a professional manner.
• Prepare KPI data on delivery lead times, costs, load fill etc as required by the Financial Director to inform the monitoring of efficiencies.
• Raise purchase orders for haulier deliveries and assist the Finance Department with any invoice queries.
• Ensure you are working in a safe way and adhering to Health and Safety (H&S) guidelines, highlighting potential H&S issues to the site supervisor or third party contractor as appropriate.
• Maintain your work area in a clean and tidy manner at all times.
• Be prepared to work flexibly by supporting other team roles and working hours required to meet the demands of the business, particularly at peak times.

• 5 GCSE’s (A-C) including English & Maths or Essential Skills equivalent.
• IT literate, especially MS Office and Excel.
• Excellent operational and organisational skills.
• Numerate with good commercial awareness.
• A good problem solver – in a systematic way and in Realtime.
• Able to take ownership of OTIF, Load fill %, Lead time and Cost and report on this.
• Brings a good working knowledge of carrier booking portals.
• Confident communicator both verbal and written.
• Strong interpersonal & negotiation skills.
• Customer service orientated.
• Focussed with a high level of accuracy and attention to detail.
• Logical and solution focussed.
• Able to make sound decisions and use initiative within the bounds of their experience.
• Proven track record of working within tight deadlines.
• Demonstrable experience in a similar role (min 2 years).
• Experience with TMS (Transport Management Systems).
• A positive can-do attitude.
• Team player.
• Adaptable and reliable.
• Calm under pressure.
• Reliable transport.

• Employee healthcare cash plan (Medicash).
• Access to a range of high street discounts including cinema, retail, gym membership etc.
• 28 days holidays (inclusive of bank holidays) rising with length of service.
• Life assurance.
• Discretionary profit share and bonus scheme.
• Staff discount on our products and services.
• Long service awards.

To apply please call gap personnel Flint branch on 01352 762213 alternatively, send your CV to rebecca.brown@gap-personnel.com

gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.