Customer Service Advisor

Manpower; Milton Keynes; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is hiring a Customer Service Advisor in Milton Keynes. In this temporary role, you will support customers in their financial service agreements, resolving queries via phone, email, and post. Strong communication skills and previous customer service experience are essential. Join the team to gain valuable experience while ensuring excellent customer service. This full-time position offers a competitive salary of £13.10 per hour, with a closing date for applications on January 4th, 2026.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Confident communication skills, both written and verbal.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver excellent customer service and resolve queries promptly.
• Take ownership of enquiries using initiative.
• Handle complaints professionally in accordance with policy.
• Accurately log unresolved issues for escalation.
• Manage customer information using multiple systems.
• Comply with internal policies and regulatory requirements.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Microsoft Office proficiency

Attention to detail

Team player

Knowledge of FCA principles

Job description

Overview

Position: Customer Service Advisor
Rate: £13.10 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Milton Keynes
Manpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes, until 31st December. We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor, you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.

Responsibilities

• Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.
• Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.
• Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.
• Accurately log and escalate any unresolved issues as required.
• Use multiple systems to manage customer information and process account updates.
• Work towards agreed service levels, quality standards, and performance targets.
• Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.

Skills and Experience

• Previous experience in a customer service or contact centre environment.
• Strong communication skills, both written and verbal, with a confident and professional telephone manner.
• Excellent problem-solving and decision-making abilities.
• Competent with Microsoft Office and other computer systems.
• Ability to manage multiple priorities while maintaining attention to detail.
• Team player with a proactive and positive attitude.
• Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.

This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.

Apply now to join the Manpower team and take the next step in your customer service career

Job Info

• Job Title: Customer Service Advisor
• Company: Manpower
• Location: Milton Keynes, Buckinghamshire
• Posted:
• Closes: Jan 4th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time