Jobs at Richemont in United Kingdom

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewelry, watches, fashion, and accessories. Each Maison represents a proud tradition of style, quality, and craftsmanship, and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products that align with our Maisons’ values through continuous creativity.

• Manage the UK RCS platform to ensure the best level of service
• Ensure Richemont Customer Service (RCS) activities focus on Client Service and Performance to support our Maisons' strategy and development
• Deliver Operational Excellence by optimizing activities to maximize client satisfaction, efficiency, team development, and profitability
• Collaborate closely with key stakeholders (Group & Regional RCS teams, Local Maisons & Manufacturers) on implementing new or optimizing existing projects

• Oversee the repair process and internal operations across departments (Administration, CS Logistics, Technical, Communication)
• Ensure adherence to Group and Maisons policies
• Monitor RCS KPIs (lead time, quality, productivity, customer satisfaction) and implement action plans
• Optimize internal workflows, lead continuous improvement and transformation projects
• Manage the CS budget aligned with Maisons’ strategies and Group guidelines
• Address escalated customer issues promptly and effectively

• Handle interactions with partners professionally and empathetically to build long-term relationships
• Develop strong partnerships with Maisons for sustainable growth
• Support strategic CRM campaigns for the Maisons
• Contribute to growth by developing CS activities tailored to specific needs (e.g., Jewelry)
• Maintain relationships with external authorized repair centers through regular visits and follow-up

• Lead, mentor, and develop teams; identify relevant training opportunities
• Set performance objectives, provide feedback, and conduct reviews
• Foster a positive, collaborative work environment
• Define recruitment strategies and ensure adequate staffing

• Experience in Customer Service, preferably in the luxury industry
• Client-oriented mindset
• Ability to thrive in a fast-paced, evolving environment
• Strong leadership and team development skills
• Excellent interpersonal and communication skills
• Continuous improvement and problem-solving mindset
• Organizational skills
• Experience with ERP systems like SAP is a plus

Our true power lies in our diversity—arts, cultures, human skills—and our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We promote empathy, curiosity, courage, humility, and integrity. We also care for the world we live in.

We aim to provide a valuable recruitment process, giving you exposure to key decision-makers and influential individuals:

• Initial screening call with Richemont Talent Team