Pro Customer Service Sales

Home Depot; Lancaster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member in Lancaster, England. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Key responsibilities include driving sales through product knowledge and building relationships, assisting at the Pro Desk, and managing deliveries. Candidates should have customer service experience and the ability to work collaboratively in a team environment.

Qualifications

• Experience in customer service or sales roles is preferred.
• Ability to build and maintain professional relationships.
• Proficiency in product knowledge relevant to the role.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to ensure a safe and clean environment.

Skills

Customer service expertise

Sales proficiency

Product knowledge

Relationship-building

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location

LANCASTER, SC

Job Type

Pro Customer Service/Sales