Customer Service Advisor

Michael Page (UK); Portsmouth; On-site; GBP 27,000 - 29,000; Full time

Job summary

A dynamic organization in Portsmouth is seeking a Customer Service Advisor to join their team. You will provide exceptional customer service, handle inquiries, and contribute to process improvements. This permanent role offers a competitive salary between £27,000 and £29,000 per annum. Ideal candidates should possess excellent communication skills and a commitment to customer satisfaction. If you're enthusiastic and skilled, we encourage you to apply today!

Qualifications

• Enthusiastic attitude with a commitment to customer satisfaction.
• Ability to manage multiple customer inquiries effectively.
• Strong teamwork skills to contribute positively to the service team.

Responsibilities

• Address customer queries and resolve issues efficiently.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to meet service goals.
• Provide feedback to enhance customer experience.

Skills

Exceptional customer service skills

Effective communication

Problem-solving abilities

Job description

• Permanent, Portsmouth
• £27,000 - £29,000 per annum depending on experience

About Our Client

Our client is based in Portsmouth, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.

Job Description

• Provide exceptional customer service by addressing queries and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in developing and improving customer service processes.
• Handle incoming calls, emails, and messages in a professional manner.
• Ensure customer satisfaction by following up on unresolved issues.
• Work collaboratively with other team members to meet service goals.
• Contribute to the overall improvement of the customer service department.
• Provide feedback and suggestions to enhance the customer experience.

The Successful Applicant

In order to be considered for the Customer Service Advisor position you must be able to do most, if not all of the above.

What's on Offer

• Competitive salary range of £27,000 to £29,000 per annum.
• A permanent position.

If you are an enthusiastic and skilled Customer Service Advisor looking to make a difference, we encourage you to apply today!