Sales And Customer Service Advisor (Yeovil)

Amplifon; Yeovil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global healthcare company in Yeovil is seeking a passionate Sales & Customer Service Advisor. This role involves managing customer interactions, conducting hearing assessments, and providing tailored advice for hearing solutions. The ideal candidate will have sales and customer service experience, excellent communication skills, and a strong commitment to customer satisfaction. Join our dedicated team and contribute to better hearing healthcare while enjoying development opportunities for advancement.

Qualifications

• Prior experience in sales and customer service is an asset.
• Must have excellent communication skills and a friendly demeanor.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Greet customers warmly, creating a welcoming environment.
• Conduct thorough hearing assessments and provide tailored advice.
• Demonstrate hearing aid features, ensuring clients understand their benefits.
• Assist in selecting suitable hearing aid solutions, considering individual needs.
• Maintain accurate records of customer interactions and sales data.

Skills

Sales skills

Customer service skills

Organizational skills

Computer literacy

Proactive mindset

Communication skills

Education

High school diploma or equivalent

Tools

Sales-related software

Job description

Sales & Customer Service Advisor

Yeovil

Hours: 22 | Mon - Thur (10am - 4pm).

Salary: £14,300p.a. + Variable commission scheme

A Career to Be Proud Of…

We are looking for a Sales & Customer Service Advisor to join our high street branch in Yeovil. You will be working on the reception desk, managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.

We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world‑class training, as well as international opportunities.

Our Sales & Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.

We are looking for the right person for this role, so don't worry if you don't have all the experience we have listed below, as we believe the right attitude is key for this position.

What you will be doing…

• Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
• Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
• Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
• Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add‑on products where there is an appropriate need/benefit.
• Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions.
• Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
• Manage stock levels in the shop ensuring you always have the right amount of products.

What we are looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.

You will also demonstrate

• Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
• Sales skills, with the ability to support audiologists in achieving sales targets.
• A pro‑active mindset, with a willingness to be flexible, agile & react positively to change.
• Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments. Self‑motivated with the ability to work with minimal supervision and take ownership to solve problems.
• Have an understanding of and commitment to the Amplifon vision & values.
• Strong organisational skills, and the ability to plan and prioritise your own workload.
• Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.

Qualifications

• A high school diploma or equivalent is mandatory.
• Prior experience in sales and customer service is an asset.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong product knowledge and a quick learning ability.
• A genuine passion for delivering exceptional customer experiences.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in using computer systems and sales‑related software.
• Flexibility to adapt to varied shifts, including weekends.
• A positive attitude and enthusiasm for work and continuous learning.
• Willingness to undergo training and development opportunities.

Responsibilities

• Greet customers warmly, creating a welcoming environment.
• Conduct thorough hearing assessments and provide tailored advice.
• Demonstrate hearing aid features, ensuring clients understand their benefits.
• Assist in selecting suitable hearing aid solutions, considering individual needs.
• Maintain accurate records of customer interactions and sales data.
• Build and nurture relationships with existing and prospective clients.
• Stay updated with the latest hearing healthcare advancements and trends.
• Collaborate with the marketing team for effective promotion of offers.
• Provide timely after‑sales support and address customer queries.
• Ensure the showroom is well‑maintained, presenting a professional image.

Join our network of passionate Sales & Customer Service Advisors and apply now!

This role is also known as 'Customer Success', 'Client Advisor', 'Customer Service Advisor', 'Customer Care Assistant', ‘Customer Care Specialist’, ‘Receptionist’

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