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Customer Service Manager
Job summary
A leading construction and property firm in St Albans is seeking an experienced Customer Care Manager to enhance their customer service experience. The ideal candidate will have at least 2 years in customer care, with strong knowledge of new build homes and an excellent ability to communicate effectively. This role offers a competitive salary, a pension scheme, and the opportunity to work from home 2 days a week.
Benefits
Qualifications
- Minimum 2 years of experience in customer care within new homes.
- Strong understanding of new build homes and NHBC standards.
- Excellent organizational and communication skills.
Responsibilities
- Handle customer inquiries via phone, email, and face-to-face.
- Manage and monitor the central customer service email inbox.
- Schedule and coordinate works with engineers and subcontractors.
Skills
Day to day duties as a Customer Care Manager
- Handling customer enquiries via phone, email and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updated the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- At least 2 years experience in customer care within new homes
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive and able to work independently
- A team player with a positive, problem-solving attitude
- Competitve Salary
- Company pension scheme
- Additional employee benefits and career development opportunities
- Flexible working from home 2 days a week
If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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