Pro Customer Service Sales

Home Depot; Winchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated members for their Pro Customer Service/Sales Team in Winchester. Team members will provide exceptional service to contractors and commercial clients, assist with order fulfillment, and ensure customer satisfaction. Candidates should possess strong product knowledge and communication skills, and enjoy collaborating in a team environment to drive sales and maintain service excellence. This role is crucial for supporting professional customers and helping them achieve project success.

Qualifications

• Experience in customer service/sales roles preferred.
• Ability to meet sales goals and metrics.
• Collaboration skills and ability to work in a team.

Responsibilities

• Deliver exceptional customer service to professional clients.
• Drive sales through product knowledge and customer relationships.
• Assist with order fulfillment and safe loading.

Skills

Bilingual communication skills

Product knowledge

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City WINCHESTER

State VA

Job Type Pro Customer Service/Sales