Customer Service Representative

Chase and Holland; Sheffield; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A global manufacturing and distribution business in Sheffield is seeking a French or German Speaking Customer Service Representative for a 12 month fixed term contract. The role involves receiving and processing customer orders, ensuring effective communication, and assisting with customer service activities. Ideal candidates will have proven experience in customer service, excellent communication skills, and proficiency in relevant IT systems. This position offers a hybrid working model with competitive benefits including flexible hours and 25 days holiday.

Benefits

Flexible working hours

25 days holiday plus BH

Competitive salary

Excellent working environment

Qualifications

• Proven customer service experience within a similar role.
• Excellent communication skills, able to work effectively within a team.
• IT literate and adaptable to new software/systems.

Responsibilities

• Receiving customer orders via incoming mail, telephone, and electronic contact.
• Ensuring all orders are entered into the ERP by cut-off time.
• Assisting with customer service activities pertaining to shipping and inventory.
• Identifying customer issues for escalation in a timely manner.
• Building relationships with internal departments for best service.

Skills

German or French language skills

Proven customer service experience

Excellent communication skills

IT literate and adaptable

Tools

Salesforce

SAP

Sage

Job description

French or German Speaking Customer Service Representative - Sheffield - Up to £29,000 (Hybrid)

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Representative to join their passionate and dedicated team on a 12 month fixed term contract. This is a fantastic opportunity to join a well established and successful business, contributing towards the overall customer experience by supporting across the customer order process.

Benefits

• Flexible working hours
• 25 days holiday plus BH
• Hybrid working
• Competitive salary
• Excellent working environment

Customer Service Representative Responsibilities

• Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation's products and/or services
• Working to ensure all orders received are entered into the ERP by order cut-off time
• Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management
• Identifying customer issues that need to be escalated to management in a timely fashion
• Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns
• Building relationships with internal departments to ensure best service to end customer is achieved

Required Skills & Experience

• Language skills: German or French
• Proven customer service experience within a similar role
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Customer Service Representative opportunity, please click 'apply now'.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire