Customer Experience jobs in United Kingdom

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Contract: Full Time - Temp post until 31st March 2026

Hours: 37 hours per week, Monday to Friday

Salary: £38,225 per annum (inclusive of April 2025 pay award) OTE £43,000 p/a (including standby).

Closing Date: Tuesday 12th August 2025, 5PM.

The Benefits:

• 28 days annual leave (plus bank holidays; 36 total) for full time employees; pro-rata to part time employees.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such asdental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.

About the role:

We have an exciting opportunity for a Multi Skilled Electrician to join our Property Maintenance and Construction Department working within our Ashington maintenance teams.

As a multi skilled Electrician you will be responsible for undertaking all damp associated electrical repairs and accompanying multiskilled repairs to both domestic and commercial properties to a high-quality standard whilst delivering an excellent customer service.

About you:

To be successful in this role you will have a flexible approach and experience of working within a domestic and commercial property maintenance and target driven environment.At Bernicia we are customer focused in everything we do, so you will have excellent customer service skills in the delivery of your work, conversing with a wide range of people in the delivery of a first-class repairs service.

You will be required to engage with all stakeholders of the service, acting as an Ambassador of Bernicia, promoting and endorsing the positive work that we do across our communities in the Bernicia way. We at Bernicia put people at the heart of everything we do, so it’s important, that we deliver a first-class customer service where we are proud to be recognised for the quality service that we deliver.

At Bernicia we don’t stand still, we are always looking to enhance our customer experience, so you will be able to contribute positively to change, adapting to new ways of working so we can improve and enhance our customer experience.

For the technical bit, you will have a sound working knowledge of your trade discipline and exhibit sound knowledge of the wider building construction sector, understanding components, materials, building trades and applicable regulations.It is therefore essential that you hold a NVQ/City & Guilds Certificate qualifying you as an Electrician together with the 18th Edition, Testing & Inspection and a full driving licence. You will also be able to demonstrate experience of working in a customer focussed environment where the customer comes first.

About us:

• We’re all about helping people in need of housing.We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

So, if you want to join an organisation that is passionate about people and believes in delivering quality customer service to our tenants,If this is you, we’d love to hear from you.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.