Customer Service Representative

Tate; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent organization in Greater London is seeking a friendly and organized Customer Service Representative. The role involves supporting customers with queries, processing orders, and ensuring smooth onboarding. Ideal candidates will have experience in customer service, excellent communication skills, and a proactive attitude. This position requires working five days onsite, with a commitment to providing excellent customer experiences.

Qualifications

• Previous experience in customer service, operations, or administration is required.
• Comfortable using systems to process orders and maintain accurate records.

Responsibilities

• Respond to customer queries by phone and email.
• Process customer orders, returns, and replacements.
• Onboard new customers and manage their orders.
• Handle and resolve customer complaints.
• Liaise with technical support and operations teams.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Attention to detail

Team player

Job description

Social network you want to login/join with:

Customer Service Representative, Greater London

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Client:

Tate

Location:

Greater London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

23a9066fb09c

Job Views:

10

Posted:

12.08.2025

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Job Description:

Customer Service Representative

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

• Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
• Processing customer orders, returns and replacement equipment
• Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
• Handling and resolving customer complaints with care and professionalism
• Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

• Someone with previous experience in customer service, operations or administration
• Excellent communication skills - clear, friendly and confident on the phone and in writing
• Highly organised with good attention to detail, and able to manage multiple tasks effectively
• Comfortable using systems to process orders, track returns and maintain accurate customer records
• A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.