Customer Service Advisor

M Group Ltd; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure services provider in the UK is seeking a Customer Service Advisor for a remote role. Responsibilities include handling customer enquiries, managing appointments, and supporting the Customer Experience Team. Ideal candidates will have experience in customer service or call centres and excellent communication skills. This is an opportunity to work in a supportive and dynamic environment with various employee benefits.

Benefits

Matched or contributory pension scheme

24/7 online GP service

Employee assistance programme

Access to retail discounts

Health Care Cash Plan

Qualifications

• Passion for customer service.
• Experience in a call centre or customer service environment.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Ensure all customers are dealt with effectively and promptly.
• Support daily operations of the Customer Experience Team.
• Manage customer enquiries and appointments.

Skills

Customer service passion

Experience in call centre

Proven administration skills

Strong interpersonal skills

Excellent communication skills

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, client and customer satisfaction in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group, we’re enabling the energy essential to support our lives.

We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

We help our clients safeguard energy supply, improve environmental performance, and manage demand for future generations. We extend asset life and ensure compliance with energy and environmental standards. With over 140 years of combined engineering and infrastructure experience, we are problem solvers.

This role is within our demand management and network infrastructure team, providing advanced metering solutions to help manage demand for essential suppliers.

Want to be part of it?

What will you be doing?

As a Customer Service Advisor, you will ensure all customers are dealt with effectively, accurately, and promptly. You will support the Customer Experience Team with daily operations, handle inbound and outbound calls, and manage customer enquiries and appointments, accurately capturing data for reporting.

You will work with the Customer Experience Manager and Team Leaders to promote MGroup Services, escalate service failures or priority issues, maintain ownership of customer issues until resolution, and strive to outperform targets and service level agreements.

This is a remote, work-from-home role

We will provide the necessary equipment; you will need a good Wi-Fi connection and a quiet workspace at home.

Applicants should be based near areas like Langley, Hayes, West Drayton, Slough, Maidenhead, Reading, Southall, or West Ealing.

What will you bring?

• A passion for customer service
• Experience in a call centre or customer service environment
• Proven administration and customer service skills
• Strong interpersonal skills and teamwork
• Excellent communication skills
• Additional spoken languages are advantageous but not essential

What’s in it for you?

We offer benefits such as:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance programme
• Access to retail discounts via My Rewards
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional benefits include:

• 25 days plus bank holidays
• Discretionary bonus scheme
• Health Care Cash Plan for medical expenses
• Recommend a friend scheme

Interview and start dates

Interviews are scheduled for the week of August 25, 2025, with assessment days on August 26 and 27, and a start date of September 15, 2025. Location: Holiday Inn Express London, Heathrow Terminal 5, London Road, Slough.

Please bring proof of your right to work in the UK and current address. Training begins two weeks after the start date.

About us

We aim to be an employer of choice, supporting diverse talents and actively recruiting army veterans. Our values — responsible, open, together, ambitious — guide our culture and recruitment. We offer industry-recognized training and development programs.

It’s an exciting time to join M Group.

Please note: Positions may close early; apply promptly. Successful candidates may undergo background checks and drug testing as part of onboarding.

#MGroupE #LI-DA1 INDREG