Customer Care Assistant jobs in United Kingdom

Customer Service Advisor

Salisbury

Ref : VA3362

#OFE

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

At Steer Automotive Group , we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly
• A genuine passion for delivering great service

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

If you’re motivated by providing exceptional service , enjoy working in a fast-paced environment, and share our values of Excellence , Innovation , and Integrity , we’d love to hear from you. Apply today and be part of our customer-first team.