Customer Service Representative

Elida Beauty; Ridgmont; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global FMCG company is looking for an interim Customer Service Representative to join their team. This full-time position is based in Ridgmont and involves supporting the CE Sales Lead, handling customer queries, and managing order processes. The role requires exceptional communication and customer service skills. Compensation is competitive, up to £30,000 per annum, and the position runs for 9 months, providing a great opportunity to work in a dynamic environment.

Qualifications

• Experience in customer service, preferably in an FMCG environment.
• Ability to resolve customer queries and manage orders efficiently.

Responsibilities

• Provide day-to-day support to the CE Sales Lead.
• Complete all forms for samples and requests.
• Manage pricing forms as requested.

Skills

Customer service skills

Communication skills

Job description

Job Description

We are currently seeking an interim Customer Service Representative to work with our global FMCG client’s division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 9 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £30,000 per annum, pro rata, depending upon experience.

Your core role would involve answering calls from our customers, both external and internal – place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Provide day-to-day support to the CE Sales Lead
• Complete all forms for samples, free-of-charge requests, etc.
• Complete pricing forms once requested by Sales and approved by the CCD team