Customer Support Specialist

GradBay; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial technology company in the UK seeks a Graduate Customer Support Specialist to provide front-line support to financial clients. Candidates should be fluent in German and English, possess a Bachelor's degree, and have strong customer service skills. This role involves troubleshooting software and hardware problems, as well as client training and onboarding. The company offers competitive salaries, comprehensive benefits, and a structured training program for your career development.

Benefits

Competitive salary reviewed annually

Comprehensive benefits package including healthcare and pension

Bonuses based on performance

Long-term development opportunities

Inclusive culture

Qualifications

• Graduated or graduating within the last 2 years.
• Interest in fintech and financial markets.
• Customer-facing experience appreciated.

Responsibilities

• Provide front-line support to financial clients.
• Troubleshoot software and hardware queries.
• Support installation, configuration, and user onboarding.

Skills

Fluency in German

Fluency in English

Strong customer service communication skills

Problem-solving mindset

Ability to learn systems quickly

Education

Bachelor’s degree (any discipline)

Job description

The Company

Join a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision‑makers to fast, secure, real‑time information through advanced software and hardware solutions used across capital markets, asset management and financial services.

This is a truly international organisation with a collaborative culture — where curiosity, diversity and learning are prioritised.

The Role: Graduate Customer Support Specialist

If you are passionate about finance and technology — and love the challenge of helping users solve problems in high‑pressure environments — this role offers a fast‑track start to a rewarding career.

Key Criteria

To be considered, candidates must :

✓ Be graduating or graduated within the last 2 years

✓ Be fluent in German + English

✓ Have the right to work (or be eligible under New Entrant sponsorship)

✓ Show interest in fintech and financial markets

✓ Demonstrate strong customer‑service communication skills

✓ Be able to start from January 2026 onwards

You will:

• Provide front‑line support to financial clients (phone + IM)
• Troubleshoot software and hardware queries with accuracy and speed
• Support installation, configuration and user onboarding
• Build knowledge across multiple asset classes and market workflows
• Protect user access and ensure data security
• Train clients on functionality and help maximise product value

You’ll work within a multilingual team supporting users across global markets, including senior executives.

Training & Career Development

All graduates receive an 8‑week structured training programme covering :

• Financial market fundamentals
• Product functionality and user tools
• Client communication skills
• Technical troubleshooting and workflow support

From there, you’ll develop through :

• Mentoring and on‑the‑job coaching
• Exposure to major clients and real‑world cases
• Opportunities to progress into Analytics, Sales, Data, Compliance, Engineering, or Advanced IT roles

This programme sets you up for long‑term progression within a world‑class organisation.

Eligibility & Requirements

You must have :

• Bachelor’s degree (any discipline) or equivalent experience
• Fluency in German and English — written and verbal
• Strong interest in financial markets and / or technology
• Problem‑solving mindset with confidence under pressure
• Excellent communication skills with customer‑service experience or aptitude
• Ability to learn new systems quickly and retain complex information
• Full‑time availability from early 2026
• Willingness to work occasional weekends or bank holidays (time off in lieu)

Visa Sponsorship

Available under UK Skilled Worker New Entrant criteria (subject to individual case review)

Desirable

• Prior customer‑facing experience in any industry
• Awareness of data privacy, security and system connectivity
• Team player with strong organisational habits and reliability

Benefits

• Competitive salary reviewed annually
• Comprehensive benefits package including healthcare and pension
• Bonuses based on performance and contribution
• Long‑term development and internal mobility
• Inclusive culture and global network of colleagues