Customer Service Advisor

Cactus Search; England; Hybrid; GBP 26,000; Full time

Job summary

A recruitment agency is seeking multiple enthusiastic Customer Service Advisors to handle customer inquiries and administer support. Located in the UK, this hybrid role requires strong communication skills and experience in customer service. The contract is permanent, with full-time hours and a salary of £26k. Successful candidates will support customer queries, manage direct interactions, and participate in team training initiatives.

Qualifications

• Experience in a Customer Service position is essential.
• Knowledge of CRM systems is preferred.
• Exceptional communication skills required.

Responsibilities

• Support customer inquiries via telephone or electronically.
• Manage all direct customer interactions effectively.
• Handle general and order-specific inquiries.

Skills

Previous customer service experience

Knowledge of CRM systems

Outstanding verbal communication skills

Self-motivated and enthusiastic

Professional approach to issues

Decent IT skills

Excellent time management

Job description

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

• Salary - £26k
• Hybrid – 1 day per week in the office – 2 Maximum
• 2-4 Weeks onsite training to start with

Key Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems.
• Manage all direct customer interactions.
• Handle and respond efficiently to all general and order specific direct customer enquiries.
• Support customers with order status updates and delivery tracking queries.
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management.
• Manage customer complaints and elevate them to the right stakeholders to support resolutions.
• Provide feedback on the efficiency of the customer service process and areas of improvement.

Key Skills Required

• Previous experience within a Customer Service position is essential.
• Knowledge of CRM systems.
• A self‑motivated, passionate, and enthusiastic approach to work.
• Outstanding verbal communication skills.
• Professional and empathetic approach to resolving issues.
• Decent IT skills.
• Excellent time management.

Please apply or email (url removed) for more info.

Job Info

Job Title: Customer Service Advisor

Company: Cactus Search

Location: (not specified)

Posted: (not specified)

Closes: Jan 23rd 2026

Sector: Customer Services

Contract: Permanent

Hours: Full Time