Client Relationship Manager

Axway; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services firm is looking for a Client Relationship Manager based in Bristol (Yate) to join their SBS team. This hybrid position involves managing client relationships, ensuring satisfaction, and delivering exceptional service. The ideal candidate should have strong interpersonal skills, a customer-centric approach, and demonstrable experience in customer-facing roles. Benefits include competitive salary and comprehensive health support. Join us to foster strong client partnerships and drive strategic success.

Benefits

Private Medical Insurance

Pension Plan

Cycle to Work Scheme

Health Cash Plan

Qualifications

• Excellent interpersonal skills able to communicate with various people.
• Strong customer service ethic.
• Good comprehension of project management methodologies.

Responsibilities

• Managing customer relationships and delivering support.
• Understanding and implementing contractual terms and service level agreements.
• Producing documentation after client meetings.

Skills

Interpersonal skills

Customer service ethic

Project management methodologies

Decision-making skills

Numeracy skills

Education

Prince2 qualification

Job description

Overview

We are seeking our new Client Relationship Manager to join the SBS team!

Location : Bristol (Yate)

Hybrid office 2 days per week

As a Client Relationship Manager at SBS you will be at the forefront of our client interactions ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service and facilitate long‑term partnerships.

We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management Business Analyst or Operations. If you have experience in these areas and are passionate about building strong client relationships we encourage you to apply.

Responsibilities

• Managing and aiming to improve the overall customer relationship delivering reliable operational support and customer service.
• Responsible for understanding monitoring and implementing the contractual terms and service level agreement.
• Acknowledging customers promptly and treating them in a courteous manner.
• Maintaining a working knowledge of each client as well as their business and system configuration.
• Producing documentation after client meetings summarising any additional actions required including follow‑up calls.
• Communicate and represent client goals, requirements and interests internally with delivery teams.
• Work closely with account managers to help drive the strategic success of clients.
• Maintain control systems to ensure accurate representation of client health.
• Manage each customer’s backlog accurately, set expectations and deliver to timelines.
• Lead client account review meetings with the inclusion of a presentation and ensure proper preparation.
• Travel as required to attend onsite client meetings.

Qualifications

• Excellent interpersonal skills able to communicate with a wide range of people.
• Prince2 qualifications are advantageous.
• Strong customer service ethic.
• Work well in a team setting.
• Reliable and ethical respecting customers confidentiality.
• Strong decision‑making skills and the ability to take the lead.
• Good comprehension of project management methodologies.
• Ability to manage risk.
• Proactive highly self‑motivated and organised.
• High‑level understanding of software development.
• Flexibility as there may be travel involved.
• Comfortable approaching people.
• Good numeracy skills.
• Ability to understand complex technical concepts and explain these in simple terms.
• Understanding of the end‑to‑end software delivery lifecycle from development through deployment and support.
• Previous recent demonstrable experience in a customer‑facing or similar role within Software Finance IT Services or related industries.

Additional Information

What are we offering

At SBS we are committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you’ll enjoy as part of our team:

• Competitive salary : Competitive
• Health & Wellbeing : Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection : Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle : Cycle to Work Scheme, Holiday Trading, Travel Insurance

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Key Skills Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer relationship management, Geometry

Required Experience : Manager

Employment Type : Full‑Time

Experience : years

Vacancy : 1