Customer Service Representative

Leeds Events; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing support team is seeking a motivated Customer Service Representative in Leeds. This role involves handling customer enquiries across phone, email, and live chat, ensuring high-quality service. The ideal candidate will possess strong communication skills, a patient demeanor, and a willingness to learn. Comprehensive training will be provided, making it suitable for those with no prior experience. Join a company that values personal development and a supportive workplace culture.

Benefits

Comprehensive development opportunities

Employee assistance programme

Inclusive workplace culture

Qualifications

• Strong communication and active listening skills.
• A calm, supportive, and patient approach.
• Basic IT proficiency (MS Office, email, CRM systems).

Responsibilities

• Respond to customer enquiries via phone, email, and online chat.
• Provide accurate information and resolve issues.
• Maintain detailed and clear customer records.
• Follow company procedures and contribute to service improvements.
• Ensure a positive customer experience.

Skills

Strong communication skills

Active listening skills

Problem-solving mindset

Team-oriented

Basic IT proficiency

Job description

About the Role

We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.

You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

Key Responsibilities

• Respond to customer enquiries via phone, email and online chat
• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

About You

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• (No specific qualifications required; all applicants welcome.)

What We Offer

• Comprehensive and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance programme and wellbeing support
• Inclusive and supportive workplace culture

How to Apply

Submit your CV via LinkedIn Easy Apply if you feel you would be a great addition to the team.