Customer Service Assistant - Orpington

Office Angels, UK; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Assistant in Orpington to engage with customers and provide vital support. The role demands excellent communication skills and a background in customer service. The successful candidate will help process applications and maintain records with a keen eye for detail. This is a permanent position with an annual salary of £26,000, and the location is a short walk from the train station. Join us in providing exceptional service to our clients!

Qualifications

• Strong customer service background required.
• Excellent communication skills and calmness under pressure.
• Proficiency in MS Office and attention to detail.

Responsibilities

• Engage with customers and provide product information.
• Process new business applications and ISA transfers.
• Handle inbound and outbound calls professionally.
• Maintain detailed records and assist with service improvement.

Skills

Customer service background

Excellent communication skills

Attention to detail

Proficiency in MS Office

Ability to adapt to workload fluctuations

Job description

Customer Service Assistant

Join Our Team as a Customer Service Assistant!

Are you a proactive and customer-focused individual ready to make a meaningful impact?

If so, we have an exciting opportunity for you!

Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant team in Orpington. They help the police community save, invest, and protect their finances in a way that's tailored to their unique needs.

Position Details :

• Hours : 9am - 5pm
• Days : Monday - Friday
• Contract Type : Permanent
• Annual Salary : £26,
• Location : Just a 14-minute walk from Orpington train station

Key Responsibilities :

• Engaging with customers and prospects to provide product information and support throughout the application process
• Building strong relationships by answering queries about new products and renewals
• Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
• Handling inbound and outbound calls with professionalism and accuracy
• Maintaining detailed records through data input and correspondence scanning
• Collaborating with the Field Team to enhance knowledge of the Police affinity group
• Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

What We're Looking For :

• A strong background in customer service
• Excellent communication skills and the ability to remain calm under pressure
• Strong attention to detail and proficiency in MS Office
• A results-driven mindset with exceptional time management skills
• The ability to adapt to workload fluctuations and work effectively as part of a team

Key Soft Skills / Behaviours :

• Customer-focused with a keen understanding of their needs
• A self-starter who is organised and forward-thinking
• Good interpersonal skills to support both customers and colleagues
• Passionate, positive, reliable, and enthusiastic
• Ability to use initiative and influence effectively

How to Apply :

If you're excited about this opportunity and ready to make a difference, please submit your application today! Alternatively, you can email your CV to .

Let's make a difference together! Join us in providing exceptional service and support to our valued customers! We can't wait to meet you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.